Pavilion 15 P036tx: HP Support Assistant cannot connect to HP servers

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• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Pavilion 14-AL061TX: HP Support Assistant

  Hello

  I'm facing 2 problems:

  (1) how can I activate my keyboard (backlit) lighting? I can't find any bright button.

  (2) HP Support Assistant makes me update the HP Notebook System BIOS update (Intel processors) but it takes too long to download install n, I mean it does not work.

  Thank you for giving solutions to these 2 problems as soon as possible, thk so much!

  Best regards

  Jerica

  Hello

  The answer is listed below: -.

  1. product http://support.hp.com/in-en/document/c05149471 does not mention that the unit has been delivered with backlit keyboard, but you can try pressing F5 to activate it (if the unit comes with one).

  2. Download drivers BIOS from the link below, select the operating system from the list and then download the latest update of the BIOS.

  http://support.HP.com/SG-en/drivers/selfservice/HP-Pavilion-14-notebook-PC-series/10862154/model/11803707

• Pavilion 22: updated hp Support Assistant & messages

  my updates from hp Support assistant & messages no longer work

  What can I do to get it to new normal work

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  the x are not good

  Oke works normal

  the x must change in oke

  I downloaded the new Assistant to suport of hp on hp site

  It works better, but I've always had some problems

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  then I tried some things and I all put off norton anti virus

  then I check again and everything works oke

• HP Pavilion p6 - 2220t: HP Support Assistant update 11/20/2015 causing several event ID 3 warnings

  HP Pavilion p6 - 2220 produced t NumberB3F79AV #ABA

  Windows 7 Home Premium 64-bit Service Pack 1

  Windows Firewall and Microsoft Security Essentials

  HP Support Assistant 8.1.40.3

  HP Solutions Framework 12.0.30.219 Support

  Since HP Support Assistant updated on 20/11/2015, which has also updated HP Support Solutions Framework on the same day, I get several event ID 3 warnings in Event Viewer on my Pavilion Desktop.  Everyone can repeat 2 or 3 times when the computer is started or wakes.  There are 66 warnings until 6 days.  All come from HP health Active.

  Log name: Application

  Source: HP health Active

  Date: 25/11/2015-22:48:55

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl Diags.PostCodeError = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ****************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:06:13

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception runs a command EXECUTE Casl Diags.ThermalDiagnostics = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  ***************************************************************************

  Log name: Application

  Source: HP health Active

  Date: 26/11/2015-05:05:36

  Event ID: 3

  Task category: no

  Level: WARNING

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  COM exception running a command GET Casl EmbeddedController.AuditLog.JSON = [NO SPECIFIC CASL = 0 x 80041002]: Exception from HRESULT: 0 x 80041002

  I know it's just a warning and it doesn't seem to affect the performance of my computer that I can say, but I would like to know why it's happening.

  Well, I found the task that updates HPSA in Task Scheduler.  I disabled it by using the Properties window.  On the chance someone may be interested, I'll post how it turns out.

  I hope that I can now keep the HPSA listed for my computer with no additional alert to update again HPSA that generates several warnings and is not compatible with my desktop computer Pavilion p6 - 2220t and/or Windows 7 sp1 64-bit operating system.

  This disabled the HPSA update only not any other.  It seems to be a standalone update for HPSA.

• HP Pavilion: recommendation of HP Support Assistant update

  Hello

  HP Support Assistant recommended (today) I installed "RealtekRT28723BE/RT281882EE Wireless LAN Driver udate. Have you tried a couple of times and each time I end u without connecting to the net - had to use a restore point for come back to where I was so I used the WiFi AC. I like to keep things up-to-date on my laptop, so I was wondering what I should do to get this recommended update loaded and still have WiFi connectivity?

  TXS

  Okay, I think that the problem is that, as you update the wifi driver using wifi, the connection falls at a point and corrupts files. so my sollution would be to try to download the driver out of his HP and install it "without having to be connected. Here is the link to download the driver

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72517.exe

• Pavilion dv6z-6100: HP Support Assistant Download Link

  The link to download the latest version of HP Support Assistant from the HPSA page no longer (at least for me). When I choose the download to laptop, I get redirected to the language/country selection page and selecting a language just redirects me to the support home page. I searched this forum and Google but have been unable to find a working link to download. Can someone help me find a download link to work for the latest version of HPSA for a Win7 x 64 Pavilion dv6? Thank you.

  Please click below.

  http://h18021.www1.HP.com/helpandsupport/HP-self-support.html

• HP Pavilion 15 laptop: HP Support Assistant has white icon in the taskbar

  I recently reinstalled hp support assistant and now I get a white page in my taskbar rather than the blue question mark

  any ideas?

  Hi @Supiriom ,

  Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked in your question about your 15 HP Pavilion Notebook and the HP Support Assistant, showing a space where the question mark should be. Here is a link to troubleshoot the HP Support Assistant. You need to maybe uninstall and reinstall.

  I hope this helps.

  Thank you.

• Sleekbook 4 Envy laptop: HP support assistant loses connection

  After upgrading to Windows 10 whenever I try to delete important Messages from HP Support Assistant after the reading, the connection to HP Support Assistant is interrupted immediately and the message is not deleted

  junebug11

  Please install the new HP Support Assistant for windows 10

  FTP://ftp.HP.com/pub/SoftPaq/sp71501-72000/sp71727.exe

• Product name: HP Pavilion 17 N: HP Support Assistant > HP updates > update BIOS (AMD processors) - clear update reminder?

  Hello

  I got a recommended set the HP Support Assistant program to update update for HP Notebook System BIOS (AMD processors).  I installed the update to the BIOS but the HP Support Assistant still says I need to run the BIOS update.  So I ended that run the BIOS update 2 times more but it prompt update with the exclaimation point in the promgram HP Support Assistant to delay the update of the BIOS is always there to want me to install the BIOS update.

  How can I clear this reminder of update of the HP Support Assistant program?

  You are welcome!

  1. If machine BIOS update after downloading, it will automatically start the system and show you the whole process and progress.

  2 just by downloading the BIOS update does not update. However no Expert here don't advise update BIOS to do as a routine, including through HPSA.

  If an UPDATE of the BIOS damage your laptop computer, you will not be able to turn on the machine - in short - it'll be no more than an expensive paper weight.

  3 If the BIOS has been updated successfully, then you go and not be able to on & do your work in portable as usual.

  Concerning

  Visruth

• "HP Support Assistant cannot complete the installation of updates"

  HY,

  I bought HP Envy m6-1204TX "The only language of Windows 8, 64-bit version" last month. I m facing problem on HP support assistant. Some updates have been downloaded automatically by HP support assistant, and now a message is to be displayed 'a restart is required to complete the installation of the updates'. When I restart my pc, the same message is displayed again. installing any updates. I restarted my pc, more than 6 times but in vain.

  Is there a solution for this problem?

  Please try to uninstall, download of the last being and resettlement. Here is the link to the latest version of HP Support Assistant:

  http://ftp.HP.com/pub/SoftPaq/sp58501-59000/sp58915.exe

  So here's a support document which guides you step by step: http://support.hp.com/us-en/document/c02435801

• HP pavilion p-077tx: HP support assistant missing

  I've updated my laptop for windows 10 since then hp support assistant has disappeared. I need to driver updates please help

  Hi Abhishek7861, you can download HP Support Assistant again at this link: LINK

  Please let me know if you have any questions.

• All browsers work perfectly but the games cannot connect to their servers

  I need help, after searching the Web for a week and by asking my father (which used to be a computer EXPERT pro), I created a Microsoft account simply for this reason:

  My Internet works but the games cannot connect to the server,
  This problem happened about a week, there are, I tried all browsers and they work perfectly, I don't use a proxy and all games are unable to connect to steam internet, forge battle, BattlefieldBC2, however the browser games as C & C TA work perfectly.
  I tried to disable my firewall and restart.
  If you can, could you provide a list of solutions so I can try each of them to see who works and who does not?

  Thanks for the help!
  Weak1ings,

  I run Windows 7 on my PC and connected with a cable to the wall.

  In addition, if you need more information please tell me how tell you it too because I don't have a lot of experience.

  Hello

  Thanks for the reply and happy to know that the problem has been resolved.

  If you have problems with Windows in the future, please do not hesitate to post in the Microsoft Community Forums and we will be happy to help you.

• HP pavilion dv6 6154Tx: hp support assistant download

  I can't download the help of hp support for my laptop with model No. mentioned above. I formatted my laptop so I don't have a version of support help pre-installed... also the touchpad, card reader and fingerprint drivers do not work... Help, please

  Hello:

  I reported the problem with pages of support last week.

  If you need drivers, for the moment, you must use the Spanish support pages...

  http://support.HP.com/es-ES/product/HP-Pavilion-DV6-6100-entertainment-notebook-PC-series/5082212/model/5167395/drivers

  This version of the Assistant software support should work for your laptop...

  http://h20566.www2.HP.com/hpsc/SWD/public/detail?swItemId=vc_110216_1

• Pavilion DV6 2150US: HP Support Assistant does not open

  My Assistant help suddenly stopped opening when you click on the shortcut. I have uninstalled and installed the newer version sp71727. It will not always be open. Uninstalled and reinstalled twice with the same result. Also, I went to the folder program and clicked on the executable file with the same result. Stay programs and the system is functioning normally. Any suggestion would be appreciated.

  Try to install SA from the link below

  http://h18021.www1.HP.com/helpandsupport/HP-self-support.html