HP Pavilion 14 laptop: HP Pavilion 14 does not completely close

Hello

Recently, I follow several updates driver on my laptop as suggested by HP Support Assistant. I believe that most, if not all, these updates have been Intel. Since then, my computer was not stopping completely.

No matter if I push the power button / stop or klick on farm on the menu, my laptop to initialize the process of closing and I get the blue screen that says "Shutting down...". "but when the screen goes black, my power button light remains on and I can hear the cooling of laptop. Basically, I have to hold the power button for a long time if I want to completely stop my laptop (and to reactivate it later).

Does anyone have the same problem or know a solution? I suspect, it might have to do with the new drivers, but I don't know how to solve this problem (or even how to know that the drivers have been updated lately..).

Help would be much appreciated!

Thank you!

Hello

Try the following.

Open settings and select System.  Select food and sleep, and then click additional power settings - in the next window, click on "Choose what the power button" in the left pane.

In the next window, click on "Change settings that are currently unavailable" (close), then Remove the check mark from the box against 'Turn on a quick start (recommended) '.  Click on the button Save the settings, and then close the open windows and restart the laptop.

When windows has reloaded, download the driver directly from Intel IMEI on the following link, unzip the and run the installer.

https://Downloadcenter.Intel.com/download/26127/Intel-management-engine-consumer-driver-for-Intel-NUC

Once the installation is complete, restart the laptop.

When the machine rebooted, re - activate the quick start and restart the computer once more - let Windows take over completely for a few minutes before checking.

Kind regards

DP - K

Tags: Notebooks

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