HP Pavilion 15-E015TX: wireless bluetooth driver problem
I had updated for windows 10 per year, since a week asked problem with my bluetooth driver. Wireless Operating Sysytem is not able to detect the driver and the blutooth is not fuctioning
Hi @dr_impana86,
Welcome to the HP Forum! Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others. Because you have the best experience, here is a link for you to see, if you have concerns: first time here? Learn how to publish and more
I understand that you updated to Windows 10 a year ago. Last week, you have started to have a problem with the Bluetooth. When I checked the page software and drivers for your laptop, I noticed that Windows 10 is not listed. This tells us that HP has not tested Windows 10 on this model, and the result is unknown. Here is a link to HP computers - use of devices Bluetooth (Windows 10: 8). Alternatively, you can try to reset the Bluetooth. » :
Step 1. Go to Device Manager and click on Bluetooth to expand the list
Step 2. Right click on "Bluetooth device" you want
Step 3. Select "update driver software... »
Step 4. Choose "Browse my computer for driver software".
Step 5. Choose "Let Me pick from a list of drivers for devices on my computer.
Step 6. Select "Ports (COM and LPT).
Step 7. Select "Microsoft" to the list of "manufacturers".
Step 8. Finally select "Standard series via a Bluetooth connection.
While you're in the right click on your Bluetooth device Device Manager, and then select Properties
Click the power management tab.
If allow this computer to turn off this device to save power is checked, please delete, then click on apply.
If you are unable to connect to a Bluetooth device, try the following:
1. type of step' change device' in Cortana
Step 2. Click on where it says change device installation settings.
Step 3. Select No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click on save changes to save the settings that you select
So, you can try this
Step 1: Go to Cortana and type "services.msc" and press enter
Step 2: Now find 'Bluetooth Support Service' and double click on it (under the general tab you can change startup automatically if you wish)
Step 3: Now click on Connect tab and type "Local Service" without the quotes, if it is not already displayed.
Step 4: Now remove any authorization of passwords the password field blank
Step 5: Click on apply in the lower left corner.
Step 6: Click on the Recovery tab, and make sure it is set to restart the service after the failure of the first and the second and change it if necessary and click on apply. If you still have a problem, you can try installing the driver in compatibility mode Windows 8.1. Compatibility mode (from windows10forums). If it worked before you can also try a restore to before it's product. Computers HP - using Microsoft System Restore (Windows, 10, 8) Please keep me informed of your progress.
If this helped you to solve the problem, click on "accept as Solution" told the post. "To show that you 'like', or are grateful for my post, please click on the" ""Twww.Mountainview.rsb.qc.ca Up ' below. If there is anything else I can do to help, please don't forget to let me know!
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Hello:
The photo on your screenshot shows that the Broadcom wireless card is present and functioning properly.
So, if you are unable to connect to the internet, unfortunately, I won't be able to help you with that.
That would be the best driver for this card.
http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-107849-1&cc=us&DLC=en&LC=en
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This is my journal of assistance-
Hardware devices do not work or are not detected in WindowsPublisher
DetailsProblems found
Philips SHB3060 (Mono Audio) is a (Mono problemPhilips SHB3060 driver
Audio) has a driver problem
The driver for Philips SHB3060 (Mono Audio) is faced with a problem. The
driver must be reinstalled. Not fixed
Reinstall the device driverSucceededAudio hands-free Bluetooth has a hands-free Audio driver problemBluetooth
has a driver problem
Audio hands-free Bluetooth driver is faced with a problem. The
driver must be reinstalled. Not fixed
Reinstall the device driverSucceededBluetooth L2CAP Interface has a problemBluetooth L2CAP Interface driver
has a driver problem
The driver for Bluetooth L2CAP Interface is faced with a problem. The
driver must be reinstalled. Not fixed
Reinstall the device driverSucceededBluetooth Remote Control is a problemBluetooth pilot that has remote control
a driver problem
The driver for Bluetooth Remote Control is facing a problem. The
driver must be reinstalled. Not fixed
Reinstall the device driverSucceededUniversal Serial Bus (USB) controller is not a driverUniversal
Controller of Serial Bus (USB) is not a driver
There is no driver installed for the Universal Serial Bus (USB)
Fixed Controller.Not
A new analysis for devicesSucceededSM Bus controller is not a driverSM Bus controller is not a
pilot
There is no driver installed for SM Bus Controller.Not fixed
A new analysis for devicesSucceededUniversal Serial Bus (USB) controller is not a driverUniversal
Controller of Serial Bus (USB) is not a driver
There is no driver installed for the Universal Serial Bus (USB)
Fixed Controller.Not
A new analysis for devicesSucceededMicrosoft Teredo Tunneling adapter has a pilot problemMicrosoft Teredo
Tunneling adapter has a driver problem
The Microsoft Teredo Tunneling adapter driver knows a
problem. The driver must be reinstalled. Fixed
Reinstall the device driverSucceededHardware changes was perhaps not detectedHardware changes could not
have been detected
Hardware changes might not have been detected. Fixed
Scanning for changesSucceeded of recent materialVerified issues
Your device class filter was not recognizedYour device class filter was
unrecognized
Your device may not be recognized when plug you it into a USB port on your
computer. This problem may occur if the upper and lower filters are used in
the registry. Checked
Your device is not recognizedYour device is not recognized
Your device may not be recognized when plug you it into a USB port on your
computer. This problem may occur if the upper and lower filters are used
in the registry and are corrupt. Checked
Windows Update is configured to never update driversWindows that is updated
configured to never update the drivers
The driver updates are not installed automatically when detected by Windows
Update. Therefore, your device drivers may be outdated. CheckedQuestions foundDetection details
6Philips SHB3060 (Mono Audio) is a fixed problemNot driver
The driver for Philips SHB3060 (Mono Audio) is faced with a problem. The
driver must be reinstalled.
Reinstall the device driverSucceededThere is a problem that affects the driver for Philips SHB3060
(Audio mono).Audio hands-free 6Bluetooth has a fixed driver problemNot
Audio hands-free Bluetooth driver is faced with a problem. The
driver must be reinstalled.
Reinstall the device driverSucceededThere is a problem that affects the driver for Bluetooth
Audio hands-free.6Bluetooth L2CAP Interface has a fixed problemNot driver
The driver for Bluetooth L2CAP Interface is faced with a problem. The
driver must be reinstalled.
Reinstall the device driverSucceededThere is a problem that affects the driver for Bluetooth L2CAP
The interface.6Bluetooth remote control has a fixed problemNot driver
The driver for Bluetooth Remote Control is facing a problem. The
driver must be reinstalled.
Reinstall the device driverSucceededThere is a problem that affects the driver for Bluetooth Remote
Control.Controller Serial Bus (USB) 6Universal is not a driverNot
fixedIt has no driver installed for the controller (USB) Universal Serial Bus.
A new analysis for devicesSucceededA new analysis of the devices for material changes.
6SM Bus controller is not a fixed driverNot
There is no driver installed for the SM Bus controller.
A new analysis for devicesSucceededA new analysis of the devices for material changes.
Controller Serial Bus (USB) 6Universal is not a driverNot
fixedIt has no driver installed for the controller (USB) Universal Serial Bus.
A new analysis for devicesSucceededA new analysis of the devices for material changes.
Teredo Tunneling adapter 6Microsoft has a problemFixed driver
The Microsoft Teredo Tunneling adapter driver knows a
problem. The driver must be reinstalled.
Reinstall the device driverSucceededThere is a problem that affects the Microsoft Teredo driver
Tunneling adapter.6Hardware changes could not have detectedFixed
Hardware changes might not have been detected.
Scanning for changesSucceeded of recent materialDigitization could find new devices connected to your computer and
Install them.Questions checkedDetection details
6Your device class filter was not recognizedChecked
Your device may not be recognized when plug you it into a USB port on your
computer. This problem may occur if the upper and lower filters are used in
the registry.
Remove the upper and lower filters for mobile devicesNot RunRemove upper and lower filters in the registry fixes this problem.
6Your device is not recognizedChecked
Your device may not be recognized when plug you it into a USB port on your
computer. This problem may occur if the upper and lower filters are used
in the registry and are corrupt.
Remove the upper and lower filters for mobile devicesNot RunRemove upper and lower filters in the registry fixes this problem.
6The Update is configured to never update driversChecked
The driver updates are not installed automatically when detected by Windows
Update. Therefore, your device drivers may be outdated.
Define Windows Update for driver updatesNot RunChange Windows Update settings, so that the driver updates are
downloaded and installed automatically.Details of detection
Collection information
Computer name: xxxxxxx
Windows Version: 6.1
Architecture: xxxxxxx
Time: Sunday, February 7, 2016 15:36:32Publisher details
Hardware devices do not work or are not detected in Windows
Diagnose and resolve problems that affect the material automatically.
Package Version: 2.4
Publisher: Microsoft CorporationHello
Thanks for posting your query on Microsoft Community forum.
I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.
- Have you tried another Bluetooth device on this computer? Has been the result even?
- What is the number and model of your computer?
- Did you check the same Bluetooth device on another computer? Has been the result even?
Try it out below mentioned methods and see if it works for you.
Method 1:
When Bluetooth communication fails at this time here please check that support Bluetooth and the Bluetooth service are running on the computer. To check the Bluetooth services follow the steps below:
- Click Start
- In the Search box, type run.
- Type Services.msc in the Run box , and then press on enter.
- In the list find Bluetooth service and support Bluetooth services and double click on it.
- Verify that the service is both Automatic and started.
Method 2:
Try to run the corner hardware store and check whether the problem is resolved or not.
Open the hardware and devices Troubleshooter
Method 3
The issue that you are facing may be due to drivers. So, I suggest you to update the Bluetooth drivers from the link provided below and if the problem persists, try to update the drivers from the manufacturer's website and check the status. You can check the link below to update the drivers.
Update a hardware driver that is not working properly.
http://Windows.Microsoft.com/en-us/Windows/Update-driver-hardware-ISN
Additional information:Add a Bluetooth device to your computer
http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computerConnect to Bluetooth and other wireless or network devices
http://Windows.Microsoft.com/en-us/Windows7/connect-to-Bluetooth-and-other-wireless-or-network-devicesHope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.
Kind regards
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