HP Pavilion Windows 8.1 DVD drive problems

My HP Pavilion Notebook PC (ENERGY STAR) product 15-n230us # F5W29UA, has problems with the DVD player.  I went to the Device Manager and found the following error code:

Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

{Unable to load device driver}
HS device driver could not be loaded.
Error status is 0 x %x

I do know that if I made any changes that may have caused this error, I don't remember if or not he previously worked.  I think that it is.

What can I do to fix this?

Hello

Try the rest of the procedure to the title of the subheading resolution - method 3: manually difficulty corrupt registry entries on the link below to remove upper and lower filters and see if that helps the issue.

http://support.Microsoft.com/kb/982116

Kind regards

DP - K

Tags: Notebooks

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