HP Pavilion 15 laptop: HP Pavilion 15 laptop: System Restore completed successfully. The problem is not resolved.

About 3-4 weeks ago, my computer found himself in a reboot loop. I was not online at the time where he was probably not due to an update.

After going on the HP Web site, it was first suggested that the issue could be overheating due to dust. I followed the instructions but it does not work.

Diagnosis is directed which has determined that there are no problems with the hardware or memory.

Then the site suggested that I do a Refresh system or a system restore. I tried the cooling system. It did not work.

I contacted HP Tech Support hotline and they told me to update the drivers. Drivers cannot be updated / installed (by me at least) in Safe Mode, if it does not work.

Then told me the only choice I had was to do a Factory Reset/System Restore.  After the purchase of an external HARD drive and backup of my files, I tried to do the factory reset. I received a prompt to insert a disc, but computer did not come with a disc. If it does not work.

Then I was told by support that I had to buy "recovery disc" or a new copy of Windows 8.1. Technical support said it was the only way to solve the problem. By chance, I found another video that shows how to access recovery tool of real system since menu troubleshooting at start-up.

System recovery completed successfully. However, while creating the new installation of Windows 8.1 (implementation name, country, favorite colors, e-mail etc.) the original reboot loop problem started. If it does not work. Even worse, because the Windows installation is incomplete - and can complete because of the reboot loop - I can access more fashion is safe.

Any help or advice would be greatly appreciated. Miracles would net you have my firstborn (eat too in any case).

Okay, so I had to take the machine to a technician. What she said is that it was certainly not a hardware problem. Its best estimate is that my computer As witn infected a Trojan horse which subsequently transferred, entered the BIOS and corrupted partition.

Short history of Tech, they fixed by redoing the BIOS and installing a new copy of Windows 8.1. I asked about the other options that I received. She explained that a remote technical support could not fix the problem, nor recovery disks could solve the problem.

My advice to all who encounter such a complex problem, when you contact HP Support don't forget to request contact information for a local HP technician, licensed (I only asked for this in desperation by accident). Just in case your problem is not easily diagnosed or solvable, it might just save you some time, money and spare you confusion.

As for how I got infected with the Trojan possible in the first place, no idea. The only thing I can think is that I've opened an e-mail looking strange but legitimate to someone I didn't know. However, it was about 6 months ago and the problem started a month before, so I at least do not know if there is a link. However, it is always good advice not to open strange e-mails. Note that the technician did say that even if I had Norton installed, it would not be able to automatically detect the problem. (I wonder if I called Norton technical support if they could have helped or pointed me in the right direction faster. But even once, any comments or information I received from HP technical support gave usable clues. "And refresh the system that has been proposed did uninstall Norton).

So, I have a computer to work again. I hope this info can be useful to someone and avoid frustration. Thanks to everyone who took the time to read my post.

Tags: Notebooks

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