HP Pavilion dv6-3121: start/restart problem

Hello everyone,

Yesterday I installed the Intel PROSet/wireless software from the utility to update successfully, on my laptop computer hp laptop pavilion entertainment dv6-3121.

After successful installation, I restarted my computer. Since then, my laptop could not start or start. It's just a black screen, saying basically "press ESC to continue."

I tried the ESC pressed to continue, according to the statement, but nothing happened. The screen is always black.

I contacted Intel, but they said I need to contact hp, to solve the problem. Help, please!

I am furstrated and lost a lot of time to solve this problem.

Thank you, adavance.

Eze

Hi @Ezedin,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your HP Pavilion Entertainment Notebook dv6-3121nr and issues with start/restart problem after downloading the software.

Here is a link to put the laptop in Safe Mode. From there, you can uninstall the software that is causing this closure.

If that doesn't help, you could return in safe mode and then you can do a System Restore. System Restore will help if something is automatically updated and do not go well on the Notebook.You may need to consider a day before the software has been downloaded and the question that's happened.

Please let me know how it goes.

Thank you.

Tags: Notebooks

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