HP Pavilion dv6-6135dx USB 3.0 problems

Recently bought this laptop, I like it, it works fine.

I reformatted about the day that I got this laptop. However, I can't get USB 2 ports on the left side of the laptop to work, I guess it is the USB 3.0 ports. The two USB ports on the right side of the laptop work well, I guess they are USB 2.0 ports. It's probably missing drivers.

I tried to download Renesas Electronics USB 3.0 host controller driverthe HP support Web site. It does not work. After installing and running the utility USB 3.0 host controller that it installs, a small dialog box appears which says 'not found USB 3.0 host controller '.

In Device Manager, I have two devices that have yellow exclamation points. One is listed as Controller of Bus SM, the other is listed as unknown device. The hardware ID for those who are:

SM Bus controller:

PCI\VEN_1022 & DEV_780B & SUBSYS_358D103C & REV_13

PCI\VEN_1022 & DEV_780B & SUBSYS_358D103C

PCI\VEN_1022 & DEV_780B & CC_0C0500

PCI\VEN_1022 & DEV_780B & CC_0C05

Unknown device:

USB\VID_138A & PID_0018 & REV_0078

USB\VID_138A & PID_0018

Windows Update cannot find something for these two. I also tried to manually select the following drivers for the unknown device and the unit still does not start:

1. Renesas Electronics USB 3.0 Host Controller

2. Renesas Electronics USB 3.0 Hub

3. Renesas Electronics hub USB 3.0

4. Renesas Electronics USB Hub

Although I'm not too worried about the SM Bus controller, mainly because I have no idea what its purpose is, I suppose that the ports USB 3.0 is the unknown device because of the hardware ID. Help please!

The problem is that HP is not labeled correctly pilots. USB 3.0 drivers they have under "Chipset" do NOT allow the ports under Windows 7 on the DV6-6135DX. I discovered this way lasts as well as others.

I replaced the hard drive and decided to use a generic version of Windows 7 to avoid the HP bloatware. After installation, port USB3 drivers have not been installed and install the package of the chipset section has nothing. Then I found a thread at Notebookreview.com where someone told me where were the USB drivers.

The drivers for the USB 3.0/chipset ports are rolled in the driver VIDEO package. After you have installed the package of video drivers, my USB 3.0 ports worked. I then installed a video driver up to date from the AMD website and I'm good to go.

Nowhere on the HP driver page it mentions that USB 3.0 drivers are actually part of the package of video drivers. I had to find the info from a thread at Notebookreview.com. Do not this way. HP should be out pilots in 2 packages and put them in the appropriate section, or put some type of ticket in the chipset section on where the chipset drivers are really.

Tags: Notebooks

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