HP Pavilion dv6-6135dx: bad recovery disks sent

If three computers laptops hp of my family died in the same week (tbf time my parents had the virus and I have neglected my failing ram). I took them all better buy geek team because I didn't have the time to fix and my parents are under warenty.

All I wanted to do to mine was a complete system restore and wiping, already backed up all my data but my recovery partition has been altered and I don't have a recovery disk, a mistake I'll be sure to never do it again.

After that the best buy had it for a few days, that they informed me that I had to buy the hp recovery discs. I paid extra money for 2 days shipping, obtained records, took the best purchase and waited several days to be told that the discs are bad and I had to ask hp for replacements for the disks, I had no more than a week ago. So today I spent over an hour on the phone by train and failure to have a person to understand and give me a solution to what I thought was a fairly simple problem (everyone I spoke with was nice, but we had a problem with his microphone and I could hardly understand them).

Don't know what should be the next step, but I have been without my computer alone for weeks at this point and I seriously need to work.

HI @Mag11 ,

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

If you are unfamiliar with the operation of the function of the Forum, private messages you can learn about this here.

Kind regards
George

Tags: Notebooks

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