HP pavilion dv6 laptop: laptop crashes

Hi my problem with this laptop is that it crashes when you do heavy on things like playing games using google chrome etc. on the 1st, I thought it was the processor in order to clean it and it still crashes and because it so much that he messed up my hard drive crash so I running windows from a USB key and now I noticed that it crashes when ever I plug the charger but the charger looks perfect I even change the wire that goes to the exit, but it still crashes. When he crashes the display turns off completely and the hard drive light become orange, but you can still hear the cpu turns fan and I would like to know if there is a way to solve this problem or I have to go buy new parts

Hi @Metroid4eva,

Welcome to the HP Forums! I read your post and wanted to help.

I understand that the laptop goes down all the time, and you want to find the reason.

Please follow the document below to solve the problems:

Computers HP - computer crashes or freezes (Windows 7)

The document above includes tests of equipment failure that you can run to determine the parts you need or that you do not need to replace.

Keep me posted,

If it helps, please click the button "Accept as Solution" down below in this message. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me congratulations.

Kind regards

Tags: Notebooks

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