HP Pavilion DV71-4100 Memory Module failure

Hello

My product is a HP Pavilion laptop as follows:

Product: ww181av

Model: DV71-4100

Series: [personal information]

My phone worked terribly slow and I thought I had a virus.  Analyses have shown that I have not.  I ran HP diagnostics and came with a memory Module failure with the following information:

Failure ID: m89jxt-5A76KO(or 0)-xdOO(or 00) 2 k-4o(or 0) 2eO (or 0) 3

Part ID: 181AV

Sorry for the question O/0.  I don't know if this is o or zeros.

Is it a simple part replacement (IE a chip memory) and if so can I order and install myself?  Or is it something I need to take to an HP repair center in THE West somewhere (assuming there is one)?  An idea of the cost?

Thank you!

[Personal information]

Hello:

You should be able to do the replacement yourself. This is a great do it yourself project for the first time.

The first thing you need to do is to determine which module of memory is bad (if your laptop has two modules are installed, and many of them do).

I use a very technical but very effective method to determine which.

First remove the a/c and battery power (always do when you work inside the laptop).

Remove one of the memory modules. I leave the battery, then plug the power of a/c.

Turn on the PC. If it starts, and that you do not get the failure error memory then you were lucky and found the bad chip on the first try.

If it does not start or if you get an error, turn off the PC, unplug the unit, remove the bad chip and replace it with the first one you removed. The PC should now start and run OK.

So, now that you have found the bad chip, you must know how much GB is. Normally, it's on the sticker.

Just buy the same chip memory size with the same characteristics.

You need a DDR3 PC3-10600 memory module.

If you let me know which module of memory of size you need (2 GB, 4 GB), I'll post a link to a site that sells the memory at low prices.

Depending on which chip the size you need, replacement costs must not exceed $40,00.

Here is the link to the service manual for your laptop.

The memory of the removal and replacement procedures are given in Chapter 4.

http://h10032.www1.HP.com/CTG/manual/c02666747.PDF

Tags: Notebooks

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