Pavilion dv7t-4100: hard disk failure

Hello

I got a Smart disk error, and then I went through the hard drive test, finally got this code:

GK0468-5AR712W-XD002K - 60A 203

What should I do now?

Thank you.

Hello

Does that mean hard drive is faulty / failed.

Make your model have two hard drives, or is it only a configuration of hard disk?

You have to replace the failed with a new similar form factor.

Any notebook internal 9.5 mm good brand 2.5 inch SATA HDD would work.

Manual - Page 52-58 for the replacement procedure:
http://h10032.www1.HP.com/CTG/manual/c02666747

If you are under warranty, HP will send you replacement free of charge.

You must use the recovery media after replacement, to restore factory settings.
If you do not, you have to order from HP in your area directly.

http://support.HP.com/us-en/document/bph07143

Contact HP:
http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

Concerning

Visruth

Tags: Notebooks

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