HP Pavilion G6: Problem laptop

Hello, my name is omar and there is a problem in my HP Pavilion G6, here's the problem located down below:

Laptop freezing and gives weird looks in 2-3 seconds, then it switch to the start-up logo (Windows 8 loading) and it works again, and what happens to me like 1 - 2 times a day, please give me any idea how I can solve this problem?

Thank you

Omar.

@Suweiti,

Hi Omar and thanks for the display on the HP support forums.  First thing you want to do is run the bios diagnostics to see if there is a problem with the hardware.

Laptops HP - diagnostic system (F2)

PC HP hardware diagnostics

HP Notebook PC - test a hard drive from BIOS

Once you've done the diagnostic tests.  If you find no errors, then it is time to back up your data and perform a full system recovery to resolve the operating system.

HP computers - performing a recovery of HP (Windows 8) system

If you have hardware issues so you will need to contact the HP support by phone for repair options.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Let me know how things are going.

Thanks again for posting and have a great day.

Tags: Notebooks

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