HP Pavilion Notebook Gaming: No sound from speakers - audio test is not

Speakers do not work, I did a reading audio test but I get a message failed:

help please.

Hi @serabile,

Welcome to the HP forums! It's a great way to engage, ask questions and find resolutions by working with specialists from the community of HP. I understand that you did a test of audio playback and there gave you a failure code. I'll be happy to help you with this.

First of all, I think you did a work remarkable run diagnostics to determine exactly what that was wrong with the computer. Great job and Kudos to you for it! It is a privilege to work with technically skilled and savvy customers like you.

Because it is clear as day, the soundcard of the computer does not, the only option left is to contact phone support to get the machine. Please visit this link http://hp.com/contacthp to do. Please select the language and country settings. So make sure you enter the product # of the device and follow the instructions on the screen to contact the hotline.

I hope this helps! Please let me know how this pans. Please mark this message as "accepted Solution" if it helps. Bravo would be also appreciated for my efforts help the by clicking on the ""Thumbs Up ' button. "

Take care and have a blessed in the coming week.

Tags: Notebooks

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