HP PAVILION NOTEBOOK PC - sound G6 does not work properly, "crackling".

Hiya,

The laptop was having problems, so I nuked it and reformat the hard drive and reinstalled Windows 7 64 bit. I downloaded the drivers for audio here - http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1200-notebook-pc-series/5145704/model... I didn't know that was what I wanted for the sound itself for the speakers, so I downloaded each, uninstalled the previous until I had some kind of result, the one who gave me a result was "IDT high definition CODEC. When I click on test in reading, she sometimes plays nothing but another time parts of the carillon will play and cut, in a sort of crackling. Videos YouTube do not seem to want to play either, so pilots himself seems to have installed, but obviously it does not work as expected, so I'm stumped on how to fix it. Little help would be much apprechiated.

HP Pavilion Notebook PC g6
Product number: A7D64EA #ABU

Since I am from a tech background, I think that its in my best interest to give the same kind of help that I would see when I googled these questions.

Many thanks to @Dvortex who, in a different thread, gave this advice, which totally fixed my problem. I hope this helps someone coming through this.

Go to Device Manager (you can give a right click on the windows logo on the lower left corner of your screen and select Device Manager from the list)

Now to maximize the "audio, video, and game controllers" in the list. You will see the audio driver. Right click on "IDT high definition audio CODEC" / "Realtek audio CODEC" and select "Update driver software".

Choose "Browse my computer for driver software" - choose "Let Me pick from a list of drivers for devices on my computer.

Select "High Definition Audio Device" (not IDT high def... or Realtek High Def... This is important) and click Next. You get a warning message but answer 'yes '.

Once windows have updated driver software, try to play the audio again and check.

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