HP pavilion s5133w: need to order recovery disks

I'm asking for a friend who is not computer savy.  The computer has not been used for about 3 years and she forgot the password.  She did not have a password disk, and she had no recovery disc for the pc at the time of purchase.

So, based on my research the only way is to reinstall windows.  But I need to buy a recovery disc for the pc.  I didn't was not sure if you buy company discs I know would work.  I have the serial number of the pc.

Any help would be appreciated.

Thank you.

@trkbean, welcome to the forum.

This is acompany that should be able to help.  HP is not the free disks.

Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

Tags: HP Desktops

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