HP Pavilion ze5500 CTO Notebook PC

Hello

I have an old HP Pavilion ze5500 CTO Notebook PC which gave me a parent.

A few days ago the cursor started to malfunction. He blink so fast that it would disappear. hit a key would temporarily fix (it;'s how can I write this post).

I scanned with avast, superantispyware and Malwarebyte s. they all reported no virus.

I checked the device maneger and it says in no video contoller.

I went to the site to download driver hp and tried to install sp27665.exe. I received the error message: "Setup could not find the components that can be installed on you current hardware or software configuration.

sp27665.exe is not the correct driver for a Pavilion ze5500? what I have to reinstall the operating system or is this a hardware problem? the computer is old.

Thank you

Hello @dool,

Welcome and thanks for posting on the Forum from HP Support.  Lets see if we can help you with your cursor problem.  Here are some links below to help you to go through a system restore. This isn't a full restore to when the system is out of the box.  This option to restore back your computer to a date and an hour before a problem started happening earlier.

Here are some links to help you do it.

By using the Microsoft Windows Me and XP system restore

Using Microsoft System Restore (Windows Vista)

Using Microsoft System Restore (Windows 7)

Using Microsoft System Restore (Windows 8)

You mentioned it is a laptop plu so I made sure I covered as far as I could with the links of the statement.

Now, there are other options, I can try, but I'll need more information from you.  If you could please post back with your complete systems, model number and product number. Here is a link that can help you to find this information.

Model and product number link.

This information may provide you with the operating system that is running on the laptop.  Here is a link that will help this information as well.

Operating system Windows am I running?

Again thanks for posting and please post with your system for information if you need help more with this.

Thank you and have a nice day.

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