HP Photosmart 8250: Photosmart printers won't recognize new ink HP AUTHENTIC

I have 2 HP Photosmart 8250's and I bought new cartridges AUTHENTIC from Best Buy and TWO printers say that the cartridges are empty or damaged. I took its packaging & installed in 1 unit had this error, then I installed in unit 2 and got the same error, BUT the list of the different cartridges being empty! The expiration date is not until 2017, the cartrideges. I cleaned the contacts with a cotton swab, but always without success.

Suggestions?

Kind regards

Mackjam

Hi @Mackjam,

Welcome to the HP Forums!

I noticed that your HP Photosmart 8250, is not recognize your new genuine HP ink cartridges. I'm happy to help you!

If two printers give you the error after cleaning them, most likely, these are defective cartridges. Please Contact HP phone support for assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

I hope this helps!

Tags: HP Printers

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