HP Officejet 6500 ink cartridge 920, Vista - alignment failed, black ink does not print
I went through the diagnostic process because my printer gives me a view of alignment failed and my black ink will not print. It is established that I need to replace the print head. Is it complicated? What should I do when I need the printer/fax every day? I have no time for that computer to be down for a day, and even less for as long as it takes to get the part here and replace it myself. Or worse, if I send to HP to have the work done.
Replacement of the print head is not complicated, it can be done in 5 minutes. Before doing this, you could be sure that the ventilation openings are not connected and you might try to soak the printhead as shown here.
Tags: HP Printers
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Adapting the failure message.
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Hello!
Welcome to the HP Forums, I hope that you are @janmacwill,I saw your post on the black ink does not print your Photosmart D110a and I wanted to stop making you share my suggestions. See the link below to solve the problem and if the black still does not print, contact HP (below) to see about a replacement unit.
If you have trouble, let me know and I'll do my best to help.
Hit the "accept as Solution" if we reached a solution and the "thumbs up".
to say thank you for my help.
Have a wonderful day
HP technical support are available by clicking on the following link:
http://h22207.www2.HP.com/us-en/?openCLC=true
(1) once will open the support page please select the country in which you are
located. Then enter your model of HP on the right number.
(2) then choose the 'Contact Support' tab at the top and scroll down to the
bottom of the page "HP Support - Contact" to fill in the form provided
your contact information.
(3) Once finished, click the "Show Options" at the bottom right.
(4) Finally, scroll to the bottom of the page and select ' Get phone
number. "A file number and telephone number will now fill for you.
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The here document has troubleshooting which can help solve the black does not print on your Photosmart c309. Be sure to check the vents. If the above does not resolve the problem, the message here can help.
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Tammy
The message here suggests to call HP Support even if your printer is no longer under warranty if the standard troublehsooting steps do not resolve not black not print on your Deskjet 3520.
If you are in the USA call 1-800-HPINVENt or Canada, also see details here.
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Hi @KenKrieger,
I understand that you are having problems with the black does not print, you have replaced the printhead to another printer and it prints fine. I want to help you.
I'm assuming that you used the same cartridges in the print head when you try them in another printer, let me know if you didn't like it.
Given that the new printhead works in another unit, it seems that it would be a problem with the hardware with the printer and it would need to be repaired.
I have provided all the documentation for this problem, probably all of the steps have been made previously.
Documentation to solve the black does not print:
This document provides instructions to manually clean the contacts of the cartridge.
' Ink cartridge problem - following ink cartridges seems to be missing or corrupt "Message say...
Here is a document to manually clean the print head.
For more assistance, please contact HP support . Check the model number and the form to receive a file number for faster assistance.
If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.
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The document here can help solve the problem of the lack of color (or black) on the Officejet 6310xi.
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Hello! Welcome to the @Karen68 forums
I read the error message 'alignment has no' you see on your Photosmart C5380 and I wanted to answer with my suggestion for you!
Check out this guide and to try all the steps, I hope it get through the issue of alignment:
The error "The printer alignment can't" message on the control panel
If troubleshooting does not help, I would finally support.
Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html
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