HP printer F4400 - cannot scan without Error Message

Greetings ~

I have a new iMac and a new HP all-in - one Printer F4400... today, it was the first time I tried to scan and save a document without result. It was printing just perfect, but I can't scan. In doing so, I get the message "unknown error." Since I'm a novice with software problems, I don't know where to go from here.

This problem occurred trying to analyse my first paper. Initially, the computer recognizes the new printer, so no software has been installed. But after encountering this problem, I returned and downloaded the software thinking it would correct the problem? Not sure if there is a problem with the settings or what?

Help, please... Thank you

If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall< scrubber="">
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now reset the printing system:

-Sys Prefs, Print & Fax
-Right (control) click inside the box that lists your printers and select Reset Printing System.
WARNING - This will remove ALL your printers!
-Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

Tags: HP Printers

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