HP printer failure

My HP Office 6500 wireless printer suddenly stopped printing in black.  I replaced the black cartridge with a new unit of HP and when I check the ink levels, it shows no ink for blacks.  Other three colors resistant as 3/4 full.

It is a hardware problem with your printer and not a Windows problem.

HP as more of a printer that could be called a "6500 Office" but here's what HP has to say about printing problems with the all-in-one HP Officejet 6500 - E709a printer --> http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=73812&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=3795314

These two sounds like they might be applicable to your situation-->
"The following ink cartridge seems to be missing or corrupt" Error Message appears on the product
 Black ink does not print on the alignment Page and alignment fails

Tags: Windows

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