HP psc 1510 and hp 343 compatibility?

I installed an HP 343 cartridge in my PSC 1510xi (previously used HP 342).  Despite the documentation and the box of cartridge HP 343 is compatible, I get the following:

«The next cartridge is not intended for use in this printer as is currently congfigured: ink cartridge HP 343 three-color.»  Refer to the printer documentation. »

The documentation states that it should be compatible and does not explain how to change the configuration.  HP support have not been able to help.  Suggestions, please?

The cartridges are genuine HP cartridges and warranty?

You can find the date of warranty on the cartridges

If so, I recommend you contact the dealer or the HP support in order to replace the defective cartridges.

The printer should clearly accept the cartridges

Tags: HP Printers

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