HP short cell Test at startup - DST hard drive failed

Laptop HP 2000-453-CA

Product ID: A7T89UA #ABC

64-bit Windows 8

Failure ID: GLWG6K-00075P-MFKT01-60V403

My computer is 2 years old. Recently, he began to act, its been getting really slow and the temperature of the computer has increased very easily.

One day, when I turned on my computer, the screen is blank after the windows logo screen when you turn on the computer, and it remained empty forever. The screen was always backlit and occasionally I see the mouse cursor.

Once the recovery screen appeared when I turned it on, I tried all the options he had (except reset and refresh because he says he needs additional files and insert a recovery disc) and it still does not work.

Finally, I tried pressing ESC to boot and used the system diagnostics menu. I chose the test start and when he finished he said short hard drive DST: failure and starting Test: failed. Everything happened.

Please help... What can I do to fix this?

Thanks in advance!

Hi GRN123,

Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  This is also consistent with the startup problem you describe.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

I hope you made a backup of your personal data and you did the recovery disks.

If you do not have your recovery discs, you can order a replacement set using the link below.

Order HP recovery disks.

If you have a problem with this link, order them directly from HP.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Thank you

Visruth

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