HP Slate 21 Service Repair?

I have a 21 slate and affecting stopped working. I have tried the factory reset and it does nothing.  I tried to reset as well in the start menu and it does nothing.  I went to the support site and put my serial number and it tells me that my product is is more served by HP.  Since I got it with a guarantee of 3 years 9 months ago, why not HP maintenance?  And why is there no clear information on which it services then?  Does anyone know how to get this repaired or who to contact?

HP service unit.

Call

18004746836

Tags: HP Tablets

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