HP Support Assistant has stopped working

HP ENVY Phoenix h9 - 1420t CTO desktop PC

8.1 Windows Pro w/Media Center - 64 bit

For some unknown reason, HP Support Assistant has stopped working. I noticed that the large taskbar icon had disappeared.

I tried to run the program just out of curiosity. "HP Support Assistant has stopped working. A problem caused the blocking of the program works properly... "etc. It is reproducible. The program does not start.

So, I tried to uninstall in Control Panel of. It seems to start to uninstall, but then I get an error message. "Error 1316 a network error occurred trying to read the file C:\windows\Installer\HP support Assistant.msi" when I click "OK" it cancels. This is also reproducible.

I tried to download the software again from HP: sp64126.exe I accept the license agreement and moving forward. I get a message that files already exist and I want to overwrite all or not. Matter of INo I choose, nothing happens. The installation window simply disappears and I'm at square one.

Windows is fully updated. I use Norton Intertent security 21 - fully implemented to date.

I solved this on my own. HP has a Recovery Manager installed on my system [search---> Recovery Manager] and aid that allowed me to reinstall just this software from my hard drive recovery partition. Very cool!

Tags: HP Desktops

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