My documents and downloads are coded, and now the HP Support Assistant has stopped working

First my 'docs' have been encrypted, now my downloads are encrypted and the "Support HP sat down. ' 'stopped working', when I try to open it, it is"encrypted", the '

Recovery Manager"is also encrypted. Message is: 'looking', but do not get a reply box to tell me what the problem is.  Now I'm so frustrated!

Help, please!

Carolyn

Hi Carolyn,

1. what operating system is installed on your computer?

2. have you made any recent hardware or exchange of software on your computer before the show?

3. you receive an error code or message?

4. what exactly happens when you try to open my documents and file downloads?

5. have you well any type of encryption, or if you are aware of what it is done on your computer?

What version of the operating system Windows am I running? :

http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

Please follow the steps and the link:

Method 1:

Decryption of a file:

  1. Right click on the file you want to decrypt, and then click Properties.
  2. Click Advanced.
  3. Click to uncheck the checkbox encrypt content to secure data to decrypt the data.
  4. Click OK to close the Advanced attributes dialog.
  5. Click OK to close the Properties dialog box.
  6. If the folder contains files that it contains, the confirm attribute changes dialog box appears. You can choose to decrypt only the folder. But it will decrypt all the files currently contained in the file.

    If you want to decrypt the contents of this folder, click apply changes to this folder, subfolders and files, and click OK , then check the issue.

If you are still having the same problem, follow the next method.

Method 2:

I suggest to start your computer in safe mode with network and run Microsoft Safety Scanner because it might be an unwanted virus.

Step 1:

Start your computer in safe mode with network and check the number: http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

Step 2:

Scan your computer by using the Microsoft Security Scanner by clicking Download now:

http://www.microsoftsafetyscanner.com/

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

I hope this helps.

Tags: Windows

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