My documents and downloads are coded, and now the HP Support Assistant has stopped working
First my 'docs' have been encrypted, now my downloads are encrypted and the "Support HP sat down. ' 'stopped working', when I try to open it, it is"encrypted", the '
Recovery Manager"is also encrypted. Message is: 'looking', but do not get a reply box to tell me what the problem is. Now I'm so frustrated!
Help, please!
Carolyn
Hi Carolyn,
1. what operating system is installed on your computer?
2. have you made any recent hardware or exchange of software on your computer before the show?
3. you receive an error code or message?
4. what exactly happens when you try to open my documents and file downloads?
5. have you well any type of encryption, or if you are aware of what it is done on your computer?
What version of the operating system Windows am I running? :
Please follow the steps and the link:
Method 1:
Decryption of a file:
- Right click on the file you want to decrypt, and then click Properties.
- Click Advanced.
- Click to uncheck the checkbox encrypt content to secure data to decrypt the data.
- Click OK to close the Advanced attributes dialog.
- Click OK to close the Properties dialog box.
- If the folder contains files that it contains, the confirm attribute changes dialog box appears. You can choose to decrypt only the folder. But it will decrypt all the files currently contained in the file.
If you want to decrypt the contents of this folder, click apply changes to this folder, subfolders and files, and click OK , then check the issue.
If you are still having the same problem, follow the next method.
Method 2:
I suggest to start your computer in safe mode with network and run Microsoft Safety Scanner because it might be an unwanted virus.
Step 1:
Start your computer in safe mode with network and check the number: http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode
Step 2:
Scan your computer by using the Microsoft Security Scanner by clicking Download now:
http://www.microsoftsafetyscanner.com/
Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
I hope this helps.
Tags: Windows
Similar Questions
-
Original title: I get a box indicating the dell support center has stopped working and microsoft has closed the program in order to seek a solution, then nothing happens, and the box comes up again and again?
I get a box on screen telling me that the dell Center support has stopped working, and microsoft has completed the program to check the solution
It happens every 5 minutes but never comes up with a solution
Hello
Refer to this article and follow the steps to help solve this problem.
Dell Support Center has stopped working error appears
http://support.Dell.com/support/topics/global.aspx/support/KCS/document?docid=427832 -
Whenever I try to update, I get the message "windows Explorer has stopped working". It then seeks a solution, restarts, and immediately stops again. No error, just a constant circle of shutdown and startup code. This has happened for days. I am running windows 7.
I think that norton or mcafee may have been preinstalled as trial versions, but I've never actually used them. Unfortunately I can't use the windows Explorer, so I can't check if they are still there.
We will cover all the possibilities.
1. download each of the tools for deletion below, save it to your desktop:
Norton Removal Tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
McAfee removal tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
2. close all open applications (that is, anything with an icon on the taskbar).
3. After completing some you have a copy of your handy product key, uninstall all software (including LiveUpdate and Add-ons of Norton) Norton through Control Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view)
IMPORTANT! => Activate the Windows Firewall immediately after the restart.
IMPORTANT! => Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed the steps #4, #5 and #6 below!
4. right click on one of the files that you saved in #1 above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.
5. Repeat step #4 for another removal tool.
Tips:
-Online use another computer to download the removal tool, if necessary, then transfer it to the computer via CD, DVD, or a USB brand new, never been used (flash drive), or a summer freshly updated in shape.
-Online start the problem in Mode safe computer, if necessary, proceed as above.
-Online after completing all of the above, uninstall AVG Free & reboot. Now do a new installation of AVG Free 9.0, this time select the CUSTOM installation option and do NOT install (uncheck) Linkscanner Search-Shield, Active Surf-Shield, security or the email of crawl components toolbar.
Why you don't need your anti-virus to scan your email
http://thundercloud.NET/infoave/tutorials/email-scanning/index.htm-Online download/run system update before running Windows Update again: http://support.microsoft.com/kb/947821
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
-
When I try to open Incredimail I get the message "Incredimail application has stopped working, a problem caused the program will stop working - Windows will close and inform you with a solution ', I have used as my e-mail for several years and never had a problem before Incredimail client. I have gmail for my email. You are able to help with this problem? Thank you, June Fleischmann - my email address is * address email is removed from the privacy *
I suggest to see if there are updates or new versions available for IncrediMail.
If still no luck, I suggest to ask the support of IncrediMail
I hope this helps.
See you soon,.
J
-
Recently bought studio 15 laptop with windows 7 and I try to run need for speed pc underground game on her, but she does not appear and the message "speed.exe has stopped working" appears on the screen. can someone help us?
Hi Andy,.
I checked the reported compatibility list, and the game is listed as compatible. Work in 64-bit or 32-bit Windows 7? I will try to reinstall the game, if you did an upgrade from Vista to Windows 7 recently. If it is a new installation and does not, please visit the EA's Web site to get the latest patch for the game to see if that helps address your problem. Let me know if you've done all that and you still have questions, and we can try something else.
Kevin
-
First of all Hello! I have some problem in my HP G62 - a32EE Notebook PC windows 7 homebased. First of all my HPWA_Main.exe has been disabled. Even if my bluetooth and WLAN is disabled. I tried to unplug the adapter and I also uninstall my wireless HP support, but still I can activate it. I tried to click on the F12 key, but even my f12 key didn't work. My system BIOS has been updated already last January 13, 2012.
Second, my HP support Assistant application stops working 5 days ago. I received a notification on my hp support assistant that needs to install the update. So, I installed it but I can't install itself because of serious problem. So, I was advised to close the application, and I did. Yet, I can not use my hp support assistance so far.
Any help will be much appreciated.
What was the status message for the card wireless in Device Manager?
My previous post should be the steps listed.
-
I received an error message after the installation of Encyclopedia Britannica and this application cannot be open.showing the "Startup MFC application has stopped working". How can I fix this?
Hello
always check the compatibility of vista programs on the link below
http://www.Microsoft.com/Windows/compatibility/Windows-Vista/default.aspx
If a program is compatible with vista you can try right click on the setup.exe and then by selecting run as administrator to install it
It is not compatible with vista, you can try running it in a previous operating system mode
This does not work for all programs
read the information below
http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-compatibility-mode/
____________________________________________________________
and read this information MS, too
http://Windows.Microsoft.com/en-us/Windows-Vista/start-the-program-compatibility-Wizard
-
I received and after the British insatalling encyclopedia and this application cannot be open.showing the "Startup MFC application has stopped working". How can I solve this problem? IM using Vista Home Basic 32-bit.
It comes with Vista, upgrade install and activate Forum.
Try in Vista programs Forum:
http://social.answers.Microsoft.com/forums/en-us/vistaprograms/threads
See you soon. Mick Murphy - Microsoft partner
-
I tried to install this program, run it and it indicates automatically adobe lightroom has stopped working and I have to close the program. I tried to uninstall and reinstall the program and the same error occurs.
Thus, it seems that the graphics cards drivers must be updated.
I suggest you to visit the site of graphics card manufacturer and update the drivers for the graphics card.
-
Hi, I'm on a PC running windows 10. I just started using Lightroom CC and wildfire and feature drop for the sorting of the pictures in collections has stopped working. can someone suggest something please?
Your catalog backup and reset the preferences as mentioned wobertc
Press the shift and Option on Mac, or the shift and Alt PC (windows) keys. Select Reset preferences
~ Assani
-
In the Middle looking emails from this error appears. Windows live mail has stopped working a problem caused the program blocking works windows will close the program and notify you if a solution is available
Hello
1. do you remember make changes to your computer before this problem?
Try to start the computer in a clean boot and check if it helps: How to troubleshoot a problem by performing a clean Windows Vista or Windows 7 boot http://support.microsoft.com/kb/929135
Note: when you are finished troubleshooting, follow step 7 to start the computer in normal startup.
If the boot fails, you can post your questions about Windows Live Solution Center by clicking on this link: http://windowslivehelp.com/product.aspx?productid=15
-
I have a new office is a little more months engine control center .the AMD VISION does not and catalyst Center: applaction host has stopped working .it jerks-tally stops my computer to the low .he don't crash dumps and don't keep a desk top image or screen saver
For the AMD Vision Engine Control Center
Ensure that the .NET Framework 3.51 is enabled.
Click Start, type: enable or disable windows features
Press enter on your keyboard
Check the .NET Framework 3.51
Click OK
Restart if prompted.
-------------------------
Update to the latest drivers and if any news re-install ones you have.
Verify support with the ATI drivers (manually), and their forums as their problems could be known.
Download the Catalyst Drivers here
http://game.AMD.com/us-en/drivers_catalyst.aspxATI - Forums
http://forums.AMD.com/game/categories.cfm?CATID=260&forumid=11ATI - Support and drivers
http://support.AMD.com/us/pages/AMDSupportHub.aspxCredit: Rob Brown [MS - MVP]
-
Hello, I recently bought torchlight 1 for my pc, Windows 7/Vista. Ive had my pc stop repeatedly. I contacted technical support of Torchlight, sent files Dxdiag and msinfo, after reviewing, the suggested running in safe mode, but, after having tried 2 times, each time, got a dialog box stating "" torchlight exe has stopped working '. " When I send a tech, their eval was as follows:
Looks like it's a question of system rather than a question of the torchlight. I say this because, as the game has been started in SafeMode only the windows system files are loaded into memory. So, when Torchlight.exe attempts to access these files with torches can not due to a problem with your file system. At this point, the only options are the following:
(1) create a new user profile and attempt to play the torches of this new profile.
(2) depending on how long it's been since your last windows installation costs, you can try to repair windows to resolve any system problems of files or reformat your PC
(3) contact the Support technology Windows to help your application for stay of troubleshooting problems.
Using technicians on site for your comments, is their a problem with my Windows 7?As torchlight works perfectly on my Windows 7 x 64 laptop, I suppose that "it is a question of system rather than a question of the torchlight", too. Especially when your system shuts down instead of simply display a message on a program "stopped working", brings us to this conclusion.
The most common causes for a corrupt Windows are "optimizers" of sorts (registry cleaners, etc.), the over-zealous antivirus programs and incomplete software installations. This can affect your overall performance of the system, not only the proper functioning of a game, so reformatting/reinstall or restore an unchanged system image from backup may be the safest advice.
-
printer stopped working and my speakers (external) but the Explorer Windows in when I go to windows update, printers and control panel ect.
Hi Kooder,
1. when exactly to do error "windows Explorer has stopped working"?
2. don't you make changes before the show?See if this article helps you to: http://support.microsoft.com/kb/937093
Try these steps and check the result.
Step 1: Run SFC (System File Checker) scan to find and repair missing or corrupt system files and check the result. To do this, try the following steps:
a. visit http://support.microsoft.com/kb/929833
b. run the scan successfully.
c. restart the computer so that the changes take effect and check the result.Step 2: If the problem persists, restore the computer to an earlier time
a. Click Start, type system restore in the search programs and files.
b. click on the system restore, click Run as administrator.
(c) in the System Restore dialog box, click Next.
d. Select a restore point from the list that is dated before the problem and then click Next.
e. on her confirm your restore point window, click Finish.
f. check if the problem persists.Visit our Microsoft answers feedback Forum and let us know what you think.
-
Also when I open again as a standalone program, and when I try and export my work via Adobe link to send to again, I get the same error message - "Adobe Encore has stopped working. Windows will close the program. Help would be really appreciated. Thank you.
Run 'as administrator' If your account has administrator privileges or not.
Let us know if that suits him.
Maybe you are looking for
-
Replacing DVD drive on Satellite 1400
I have laptop Satellite 1400-153. Where are the screws for the DVD drive located please?
-
Printer ran out of black ink. Changed ink and now won't print
Son was printing. Printer stopped. Say the need for black ink. Installation of HP black ink cartridges. Now do not print. Have cleaned print heads. Still no change. It is the second printer to do this.
-
A text is cut on the right in the impressions of Windows Live mail emails and web pages.
A text is cut on the right in the impressions of Windows Live mail emails and web pages.
-
I have two MS Vista Defrag questions...
For my Vista Ms... (1) Defrag seems to get the percent of processor bandwidth very limited task manager when running for more than 4 hours... (2) the defragmentation Scheduler doesn't seem to work... I've never seen run on the scheduled date and time
-
Placeholder not cleared on focus to the Textbox control.
I'm developing an application using JQuery Mobile and phonegap. I keep a placeholder in each text box. But these placeholders not been clear on the focus of the text box. For the first time on the focus to the text box it is clearing, but, if it hurt