HP T610: Devicemanager 4.7 SP3 and SP4 break computer thinclient HPDM agents

After update for HP Devicemanager 4.7 SP3 (and also SP4), it seems that the agent update task is broken. He pointed out that the update is successful, but the client does connect to Device Manager more. When you use the applet of the control panel HPDM Agent it does report no version number. Displaying the services applet, it seems that the service Agent of HPDM disappeared.

Looks like the update task is seriously broken. Worse, it is that it does not include a complete agent installation, so how can I reinstall the agent now on the ThinClients?

Frank

Hi Chen,

I had to use the Sysinternals Process Explorer to see what process has the file LIBEAY32. DLL in use, it has not been shown in diskactivity of the resource managers.

I finally found the culprit! It seems that the Service of Proxy SSL VNC keeps the file open and it is not clogged up by the update agent package. When stop VNC SSL Proxy Service and by applying the agent to update manually then it works fine.

So I created a group of settings which first disbales the Service of Proxy SSL VNC. Then I send the agent update task. Then the update is done correctly.

Looks like a problem with the package to update the agent that is not stop or disable the Service of Proxy SSL VNC before replacing files including LIBEAY32. DLL.

Frank.

Tags: HP Desktops

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