HP4240 printer scanner will not scan (says USB not connected) also cannot print attachments in emails

1. an email has been sent with an attachment in PDF format, but I couldn't print it.

2. I tried to scan a document and then join an email but the scan says USB not connected. The printer will print however

Hello

1. what operating system is installed on the computer?

2. are you able to print or scan from other applications/program?

Method 1: I suggest you try the procedure described in the below mentioned link and check if it helps.

Printer in Windows problems:
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

Method 2: If the problem is not resolved, you can download the latest driver from the website link mentioned below manufacturer.

Hope this information is useful.

Tags: Windows

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