HP7520 Scanner not working not not on windows 8.1x64 PC bits

Scanner does not work on my 8.1X64 win PC or wireless, no usb. Everytime I try I received an error message

It works on win7 my wife X 32 bit PC.   I ran doctor HP, and he says:

uninstalled and reinstall the latest version of the software, but nothing.

Device Manager displays this: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19).

It won't let me firmware updrade. I tried different PC win 7 X 32, usb and wireless and still nothing. It displays "an error is found" when you try to update firmware.

Of course, I checked the requirements on my 2 PC, via USB cable, but I always had the same error message.

According to my PC, the firmware version is ELM1CN1409AR. However, the version of the firmware on the HP website is ELM1CN1320AR (former?). My PC is a winner 8.1 X 64 bit, motherboard, Asus Z87 pro, Intel i7 4770 k processort 16GB Kingston Hyperx ram, Nvidia GTX660.

I don't know what else to do. any help would be appreciated.

I found the solution.  Maybe someone else can find it useful.

Actually, there are 2 problems with my system:

  1. The printer could not connect to web services. I have fixed that by following the steps to change the DNS explained in this thread: http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Photosmart-7520-unable-to-connect-to-Web-Services/m-p/2442277#M55707 . This fix allowed me to update the firmware on the printer.
  2. I corrected the error code 19 problem device manager showed by removing the registry keys above on the windows registry filter, as explained in this link: http://pcsupport.about.com/od/driverssupport/ss/upperfilters-lowerfilters-sbs.htm

After solving these 2 problems I had to uninstall and re-intall the printer normally and now everything works fine.

Tags: HP Printers

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