HR 2015: WebHelp research showing 100% completion, but no result
Using RoboHelp 2015 (12.0.1.338) and see this problem in IE and Chrome. When I create and view my WebHelp output locally, its search feature works very well. However, when it has been verified in Microsoft Visual Studio (TFS) and then deployed on a Web site, search might work once or twice, but on the search for 2nd or 3rd, the search progress bar shows 100%, but no result appears and page crashes.
Seems similar to that reported for RH9 in the discussion linked below, but I use a later version of HR, and I don't know that the fix RH9 applies. Anyone know what is happening?
Ah,.
Looks like WebHelp output has not been copied to the web server completely.
File topictable_12_xml.js contains a part of the search database.
Since the release works fine locally, this indicates a problem with the download server.
You could just try to download 'topictable_12_xml.js' on the server '[1 piece of URL]/WebHelp/whxdata/topictable_12_xml.js' location and see if it succeeds.
Kind regards
Ankit
Tags: Adobe
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