HR 2015: WebHelp research showing 100% completion, but no result

Using RoboHelp 2015 (12.0.1.338) and see this problem in IE and Chrome. When I create and view my WebHelp output locally, its search feature works very well. However, when it has been verified in Microsoft Visual Studio (TFS) and then deployed on a Web site, search might work once or twice, but on the search for 2nd or 3rd, the search progress bar shows 100%, but no result appears and page crashes.

Seems similar to that reported for RH9 in the discussion linked below, but I use a later version of HR, and I don't know that the fix RH9 applies. Anyone know what is happening?

Problem with the last security update

Ah,.

Looks like WebHelp output has not been copied to the web server completely.

File topictable_12_xml.js contains a part of the search database.

Since the release works fine locally, this indicates a problem with the download server.

You could just try to download 'topictable_12_xml.js' on the server '[1 piece of URL]/WebHelp/whxdata/topictable_12_xml.js' location and see if it succeeds.

Kind regards

Ankit

Tags: Adobe

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