HR HTML 9.02 and Source Control 3.1 will not save files in design mode, only the HTML view.
We use RoboHelp 9.02 (just 9 and charged the next day so up-to-date, we 9,02) and Robo Source Control 3.1 and when we check a file and change the file, we can not save the file in Design view. If we click on the HTML mode, we can save the file. We have reproduced this on multiple files at the same time our computers accessing the server. Now using RoboHelp HTML on a local project is functioning normally, only when we have access to the files on the server we select the HTML mode in order to save the topic.
While this is an acceptable work around short term, we need this bug to get fixed unless someone knows of a checkbox somewhere that we must check in design mode to record and studied.
I will be happy to provide you with any input and or test the additional fixes to help to fix this bug. It is completely reproducible and constant on all tested subjects. Source code control works insofar as this case the subject is verified by one the other cannot access the topic. Once the topic is saved in HTML, then the subject can be archived and changes are visible by the other author.
After the installation of Robo 9, Adobe Acrobat Professional 8 has been removed from the computer and MS Word 2000 did not work. I've upgraded to Office/Word 2003 and I can now use Word 2003. I have not attempted to reload Acrobat yet but that is next on my list. Acrobat Professional was removed from these two computers during the installation. Word 2000 exists only on the laptop. I was in the queue to get updated later in the year, so they gave me a key and Word 03 seems to operate normally. Did not check the Excel or PowerPoint 2000.
Other news, you may be interested to know:
- Both computers use Windows XP.
- Both have office 2003. -C' is because Word 2000 stopped working when Robo 9 has been installed.
- Both have with max memory 32-bit operating systems.
- Both have multiple monitors.
- One is a laptop, the other is a desktop computer.
- Both computers had 8.02 Robo? but RH8 was uninstalled before installing RH9.
- 3.1 source code control has not been reinstalled on the server since version was the same that came with RH9
- Source control has been reinstalled as a step of troubleshooting on the laptop without change.
- RSO3 middle-tier service is running on all 3 computers and RSO3 server runs on the server pc.
- Two users have administrator rights so all of the checkboxes are checked for access and control.
Kind regards
DV
Having identified some problems in our global variable file in another project, I had a look at this project and found a few variables were empty, have a mystery character input or information applied to the variable fonts. Rather than change back the variable only one digit or a character with no set form and text input in variables of the virgins, I deleted the unused variables of the project that just happened to 99% of the variables because we divided this part of the project in a booth along the project. Remove the variables solved the problem where we had to switch from Design view to HTML view in order to save a topic. I find this rather strange since none of the topics referenced stray variables. Now we have only the variable of the version that refers to all subjects in the foot. Everything seems to work fine now. If you encounter this problem, have a good look at your file of global variables, line by line, to see if there is something other than text or numbers and delete everything except for the text.
DV
Tags: Adobe
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