I am currently active Acrobat 9 Pro

I had to upgrade to a new computer, because my old man died. I installed Acrobat 9 Pro, and I entered the product key I had my account on the Adobe website. I'm in the activation screen, the following display shows that it is a code to upgrade from a previous version. The problem is, my old computer is completely dead and I used this version for as long as I don't remember what version I have updated since. I started a support for the chat session, and when I gave them the two product keys, they said there is no chat support available for this product, but they couldn't tell me what product it was. I tried just by selecting the different versions that have been listed in the activation screen, but nothing works. Anyone have any ideas?

Hi ashleym45972667,

Please refer to this article:- error: "this serial number is not for a product calling it" | Adobe Creative Suite

Ask albums you refer to this link so that you can view all products purchased (with serial number) so far:- find the serial number of your product Adobe quickly

Let me know how it goes.

Kind regards

Christian

Tags: Acrobat

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