I am currently active Acrobat 9 Pro
I had to upgrade to a new computer, because my old man died. I installed Acrobat 9 Pro, and I entered the product key I had my account on the Adobe website. I'm in the activation screen, the following display shows that it is a code to upgrade from a previous version. The problem is, my old computer is completely dead and I used this version for as long as I don't remember what version I have updated since. I started a support for the chat session, and when I gave them the two product keys, they said there is no chat support available for this product, but they couldn't tell me what product it was. I tried just by selecting the different versions that have been listed in the activation screen, but nothing works. Anyone have any ideas?
Please refer to this article:- error: "this serial number is not for a product calling it" | Adobe Creative Suite
Ask albums you refer to this link so that you can view all products purchased (with serial number) so far:- find the serial number of your product Adobe quickly
Let me know how it goes.
Kind regards
Christian
Tags: Acrobat
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Available downloadable Setup files:
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- Acrobat: DC, XI, X | Suite X | 9,8 | 9 pro extended exe,7z extended pro 9 | 9 standard | 8 standard
- Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.6.1. 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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(I have no hair left out...)
I went through a lot of stages, misadventures, installs them, reinstall. But I finally solved my problems.
The final installation resolved all the issues with the error: 6 / error: 5 / error: 150:30 and above all, the problem with Acrobat 9 Pro accepts only not my key. It was mostly with my original installation disk, since the beginning of time. I've been lucky (and persistent) enough in the past to get people help me tech workaround. Now, you're on your own - with the help of the forum!
I probably wrote what has worked under the wrong subject (it was actually an update of a forum member who helped me).
So I post it here too, just in case someone else is having a similar problem... and to answer myself. ) I like to wrap things!
I don't know that I've mentioned before... but something else that could make a small difference, was that Java has been pre-installed by the third CS4 install. It was installed after the 2nd installation of CS4 and I don't take her away after having served all things Adobe (as described below).
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Good afternoon
Rupesh lead us from Adobe Customer Serivce, according to case number: 0187709220
We have uninstalled Adobe Acrobat DC and have installed Adobe Acrobat 9 Pro, but have problems with the activation of the available license we have < removed serial number > as said this is a upgrade license.
You would please if we can use this license as it's currently free, and we've actually downgraded not upgraded in this particular case.
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probably because the previously installed version was actually an upgrade to this version (IE. DC in 9 Pro)
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You can try to contact Adobe and see if they can help. See if you can find a proof of purchase of the old version.
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