I bought a photosmart 5510 and I'm unable to connect to the internet.

Hi, I am looking to connect my newly purchased Photosmart 5510 to the internet. I can see that it is connected to the homenetwork, but not the Internet, so I can't use the e-Print. I have a router D - Link DIR-635 B3 without the WPS button (maybe built in). I can't locate any relevant support.

Logically, I can see that I can't proceed until the Internet recognizes the connection.

All good ideas what the problem could be,

'

Jesper, Copenhagen

Looks like some of the parameters of the network to the printer is maybe not correct or the ISP DNS servers may have been a problem for ePrint servers.

Try to set an IP static, as shown in step 6 of this document from HP.  The only change I recommend is what DNS servers are used.  Use auxiliary favorite for DNS 8.8.8.8 and 8.8.4.4 for DNS.  These are Google's public DNS servers, but they tend to work very well with ePrint connection problems.

Also, make sure that the proxy settings are blank and not controlled.  This is possible access SAP, as indicated in the document, and then go to network > Networking > Proxy Server.  If you receive a certificate warning, select the option that allows you to continue anyway.

Once the static IP address with Google's DNS servers are defined and the proxy is disabled, try to re-enable web services.

Let me know what happens.

Tags: HP Printers

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