I bought a year subscription, but when I want to install it, it says that I don't have a subscription?

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• I have a jet2050 printer j510 series HPdesk that it prints well but when I want to ink levels it says that my printer is not communicating with the computer?

  The computer must be connected because it prints my orders?

  Hello

  What operating system is installed on your computer?

  I suggest you to follow the steps from the link and check if it helps:

  http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?lang=en&cc=us&TaskID=110&prodSeriesId=4027463&prodTypeId=18972&ObjectID=c02061335

  You can also post your query on HP forum to get help:

  http://h30434.www3.HP.com/

• Hi, I paid my membership this morning but when I want to run photoshop it says I have to pay again?

  Hi, I paid my membership this morning but when I want to run photoshop it says I have to pay again?

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• Business post - when I try to open Acrobat PRO, it asks me to sign in French - I connect then it says that I don't have a subscription.

  Business - account I have license for Acrobat PRO 10 and I have only 1 adobe ID. When I try to open Acrobat PRO, it asks me to sign in French - I connect, then he says that I don't have a subscription. I don't want a creative cloud account - I just Acrobat PRO on all 10 PC users of without access of cloud. How am I supposed to move logging?

  Summary: I bought 10 number of licenses for Acrobat PRO X. It seems to have installed Acrobat DC on each of the 10 PC. When I connect with my name of user and password Volume license when opening DC he says I do not have a subsriptioion. All of the 10 facilities were made redundant during the installation. I can't get past the login of creative cloud. I don't want the users to use the creative cloud. How can I let my users open Acrobat?

  Hi Patrick,

  There seems to be that some are in conflict with the authorization of volume license and a bench only. I ask you to connect with the Adobe support team.

  They would have a look at the details of your account and help you with this problem.

  Check the following link to contact them.

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Please click the blue button "Still need help" to connect with one of the Adobe executives.

  They would surely help you with this.

  Concerning

  Sukrit diallo

• I can't connect to my account. He says that I already have a LIVE account when I enter my e-mail address, but when I use the "forgotten password", it says that this account does not exist. WTF?

  I can't connect to my account. He says that I already have a LIVE account when I enter my e-mail address, but when I use the "forgotten password", it says that this account does not exist.  WTF?

  Hello

  For questions related to the application, Windows Live, Windows Live Support professionals/moderators will be best placed to help you. I recommend you to ask your question in the support forum for Windows Live for assistance:

  http://www.windowslivehelp.com/

  Hope the helps of information.

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  I subscribed just to creative cloud, but every time I try to activate my program using my account it says that I don't have a subscription but on my account, it clearly shows I have one and Adobe has already taken the money from my account. It is a very itchy issue and help would be greatly appreciated

  Hi Kendraw96936799,

  Have you tried all of the solutions in the Adobe Creative Cloud applications return mode test after 2015 updated CC? If they do not resolve the problem, please contact customer service to check that your payment has been credited to the account Adobe ID that you use to install applications.

  Best,

  Del

• I thought indesign cs6 was included in my package of premium design cs6.  Why, when I try to open it, go to a window that says that I don't have a CC membership more and then quits without loading Indesign cs6.  It requires a serial number, but the s

  I thought indesign cs6 was included in my package of premium design cs6.  Why, when I try to open it, go to a window that says that I don't have a CC membership more and then quits without loading Indesign cs6.  It requires a serial number, but for my design premium cs6 serial number is not accepted by it.

  Hello

  Yes, you need to uninstall Adobe Creative cloud only, if you are unable to uninstall creative cloud through the tool cleaner and error message you shared above.

  Please go through the below mentioned location and remove the file name ""ffc " "

  
  

  MAC: \User\\Library\Application Support\Adobe\OOBE\

  Windows: C:\ProgramData\Adobe\OOBE\ (to view the AppData folder and program hidden data, see files, folders, file name extensions |) Windows XP, Vista, Windows 7)

  
  

  
  * After the removal of FFC file run the cleanup tool and uninstall Adobe creative only cloud.

  Let us know if this will help!

  Kind regards

  
  Sandrine

  
  

• A subscription to Illustrator today and have been charged. And yet my creative cloud says that I don't have a license for it?

  A subscription to Illustrator today and have been charged. And yet my creative cloud says that I don't have a license for it. When I go to manage my account online, under plans and products it tells me I have no product. Under the order history, I have no history of orders.

  That I am I doing wrong and how we install illustrator of the creative cloud?

  Joseph,

  You will have to ask Adobe, via a cat (simply click the still need help button immediately).

  Creative cloud support (all creative cloud customer service problems, chat open from 05:00 to 19: 00 PST on business days)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  or through Adobe phone Support (only CC2014/CC/CC 2015, see different working hours according to the country).

  http://helpx.Adobe.com/Adobe-Connect/Adobe-Connect-phone-numbers.html

• I can't save it as Narrator on PowerPoint. He says that I don't have a microphone. My microphone works because I can save otherwise, but there is a problem because I look like a squirrel!

  original title: Chipmunks in my computer!

  I have 2 problems. First of all, I can't save it as Narrator on PowerPoint. He says that I don't have a microphone. My microphone works because I can save otherwise, but there is a problem because I look like a squirrel! I put the voice until the lowest level I can.

  I guess it's a problem with the microphone, which is probably broken somehow. If it is a taken as opposed to a micro USB microphone, you can get a micro usb to a friend (if possible) to test if it works using the microphone or not.

  I say this because I had a microphone jack and he also had problems, as I've never had a problem with my USB microphone.

• When I try to copy a cd with windows vista, it says that I don't have a cd player?

  When I try to copy a cd with windows vista, it says that I don't have a cd player? I ripped several cds in the past. I found an error code: ATAPI DVD A DH-16A6L

  ANY IDEAS? I'm at my wits end!

  Hello

  Try the microsoft 'fix - it' for your problem below

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  and read this information too

  http://support.Microsoft.com/kb/982116/en-us

• I downloaded a disk Image file, and now when I want to delete it, it says that the action cannot be completed because the file is opened in the system

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  I discovered what the problem was... :)

• I pay for dreamweaver, but always says that I don't have a license

  I pay for dreamweaver, but always says that I don't have a license

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I can't my InDesign license. He says that I don't have a plan but I really one.

  I can't my InDesign CC license. He says that I don't have a plan but I really one.

  I tried signing out... and sign in again but still the same issue.

  Hello

  You should take a look at the Adobe database to see what is stored/recorded on your accounts. You will find general information about your Adobe account

  https://accounts.Adobe.com/> see My productsView all the > these products are associated with your Adobe ID > name > serial number.

  [And to find your serial number have a look here http://helpx.adobe.com/x-productkb/global/find-serial-number.html > I've lost my serial number >] see comments. The last time Adobe suggests so too this activation https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-.

  If necessary and for other issues, click on the http://helpx.adobe.com/contact.html until your arrival at the 'cat'. If it is 'open' (ago opening hours) Please use it, I personally had the best experiences. I quote Adobe Preran employee: the chat button is enabled as soon as there is an available agent to help.

  Hans-Günter

• My photoshop says that I don't have 512 MB of VRam, but I do my GPU is 2 GB

  My photoshop says that I don't have 512 MB of VRam, but I do my GPU is 2 GB, what do I do?

  No need to yell.  I can fix it for you if you want?

  Using a laptop?  If so, does dual GPU?  If Yes and the main GPU is a NVIDIA'm ', open the control panel NVBIDIA and in something like "3D settings", you might be able to force the primary GPU.

  Or, check the preferences > performance > GPU acceleration. Is it turned on?  What GPU does show?

  

• I can not connect because of acrobat, it says that I don't have an internet connection. but I have! I can't use acrobat!

  I can not connect because of acrobat, it says that I don't have an internet connection. but I have! I can't use acrobat!

  I removed it, clean all Adobe cleaner, install and I can't use it!

  Check your hosts file.  to get help who and other common connection problems, sign activation, or connection errors. CS5.5 and later, Acrobat DC