I bought Adobe for my laptop at home and I can't use it.  It does not work with my old laptop.  I'd like my money back guarantee as soon as possible.  Thank you Mary Beth Harvey

Similar Questions

• Need Adobe XI. DC does not work with the plugins I use.

  I'm on a Mac and I need Acrobat XI as DC does not work with the plugins that I use at work. We have a subscription to the CC. I downloaded the software XI from here: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html but it asks for a serial number. I followed the steps on this page about what to do if you have a subscription, but this brings me to a page that asks you a redemption code to activate my subscription. My subscription is already activated. Is there a way to install XI without needing a series/redemption code?

  Update: I spent 2 days looking how to get this resolved. Of course, 5 minutes after I ask this question, it happens to me on this: https://helpx.adobe.com/content/help/en/creative-cloud/kb/acrobat-dc-uninstalls-acrobat-11 .html , that solved my problem and my installation began through the application of CC desktop, rather than a separately downloaded .dmg file as before. Note: After clicking on the button 'Download Adobe Pro XI', next steps called "Adobe DC", but the end result is an installation Pro XI.

• "Windows 7 Home Premium SP1 64-bit, an error message indicates" the upgrade key you have entered is for an edition of windows that does not work with Windows Anytime Upgrade.

  Tried using Windows Anytime Upgrade. Bought at Staples have product key is entered correctly. "Following instructions, accepted USA get error message says ' the upgrade key you have entered is for an edition of windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key. »

  Which edition of Windows 7 is installed on the machine?

  Which edition of Windows 7 you are trying to do an Express upgrade to?

  Please note that the Express upgrade does not support OEM, MSDN-Academic, Volume (the student faculty licenses) license. If you are in possession of all these brackets, you will need to save and do a custom clean install. If you want to do it, please backup your Windows 7 Home Premium or according to edition currently installed. Some licenses for Windows distributed to tertiary level students are not perpetual, which means that you cannot continue to use the software after a course or graduating.

  ---------------------

  Windows 7 Anytime Upgrade fails:

  If your getting the following: error: Windows Anytime Upgrade failed
  This problem may occur if Windows 7 SP1 was downloaded by Windows Update, but has not yet been installed.
  See: http://support.microsoft.com/kb/2660811

  = Other reasons and possible corrections.

  Windows Anytime Upgrade fails with the error:
  "every time that the upgrade has failed. Go online to solve the problem.
  http://support.Microsoft.com/kb/2658652

  If Anytime Upgrade still does not work:

  Shut down and restart your computer.

  Make sure that the Windows updates have been installed.

  Download the hotfix that contains a tool called CheckSUR, this tool will look at the package and the maintenance of records and difficulty any data corrupted, the tool is listed under kb947821 he can be found at the following link http://support.microsoft.com/?kbid=947821

  If Anytime Upgrade still does not work, turn off the user account control:

  1. go in user accounts in Control Panel

  2 change user account control settings

  3. pull the slider to the level as low as possible

  4. restart the PC

  5. pass by the "Anytime Upgrade" as usual

  Try the following:

  1 disable any security software before attempting to upgrade

  2. make sure that your computer is updated (devices and applications)

  3. disconnect all external devices before installing.

  4. check your hard disk for errors:

  Click Start

  Type: CMD, according to the results, right-click CMD

  Click on "Run as Administrator"

  At the command prompt, type: chkdsk /f /r

  When you restart your system, your computer will be scanned for errors and will try to correct them.

  1. click on start, type msconfig in the search box and press ENTER.

  User account control permission

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load startup items.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

  7. after the computer starts, check if the problem is resolved.

  Also run the Windows 7 Upgrade Advisor:

  http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

  Who should I contact if I have problems installing and / or activation of my product key card?

  Please contact to the: www.windows7.com/getkeysupport.

  If all above fails them, install Windows 7 Service Pack 1, and then try the Express Upgrade:

  Learn how to install Windows 7 Service Pack 1 (SP1)
  http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

  If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
   
  HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade

• I bought Adobe Lightroom 6 only to see my DVD drive does not work with Windows 10.  Is it possible to download Lightroom?  I have the DVD with the serial number.

  I bought Adobe Lightroom 6 only to see my DVD drive does not work with Windows 10.  Is it possible to download Lightroom?  I have the DVD with the serial number.

  Download and install the trial version of Lightdroom CC.

  Then enter your serial number, follow these steps

  How to convert a trial CC 6 Lightroom Lightroom

• Error, "the upgrade key you have entered is for an edition of Windows that does not work with Windows Anytime Upgrade." Enter a different upgrade key. "When you try to upgrade to Windows 7 Ultimate

  I have Windows 7 Home Premium and bought a Windows Anytime Upgrade to Windows 7 Ultimate. After extraction in the online store, I got a download link and product key.

  However, when I try to run the Express upgrade and enter the key that I got from the online store, the operation fails and the window says:
  "The upgrade key that you entered is for an edition of Windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key. »

  What should I do?

  Windows 7 Anytime Upgrade fails:

  If your getting the following: error: Windows Anytime Upgrade failed
  This problem may occur if Windows 7 SP1 was downloaded by Windows Update, but has not yet been installed.
  See: http://support.microsoft.com/kb/2660811

  = Other reasons and possible corrections.

  Windows Anytime Upgrade fails with the error:
  "every time that the upgrade has failed. Go online to solve the problem.
  http://support.Microsoft.com/kb/2658652

  If Anytime Upgrade still does not work:

  Shut down and restart your computer.

  Make sure that the Windows updates have been installed.

  Download the hotfix that contains a tool called CheckSUR, this tool will look at the package and the maintenance of records and difficulty any data corrupted, the tool is listed under kb947821 he can be found at the following link http://support.microsoft.com/?kbid=947821

  If Anytime Upgrade still does not work, turn off the user account control:

  1. go in user accounts in Control Panel

  2 change user account control settings

  3. pull the slider to the level as low as possible

  4. restart the PC

  5. pass by the "Anytime Upgrade" as usual

  Try the following:

  1 disable any security software before attempting to upgrade

  2. make sure that your computer is updated (devices and applications)

  3. disconnect all external devices before installing.

  4. check your hard disk for errors:

  Click Start

  Type: CMD, according to the results, right-click CMD

  Click on "Run as Administrator"

  At the command prompt, type: chkdsk /f /r

  When you restart your system, your computer will be scanned for errors and will try to correct them.

  1. click on start, type msconfig in the search box and press ENTER.

  User account control permission

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load startup items.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

  7. after the computer starts, check if the problem is resolved.

  Also run the Windows 7 Upgrade Advisor:

  http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

  Who should I contact if I have problems installing and / or activation of my product key card?

  Please contact to the: www.windows7.com/getkeysupport.

  If all above fails them, install Windows 7 Service Pack 1, and then try the Express Upgrade:

  Learn how to install Windows 7 Service Pack 1 (SP1)
  http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

  If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
   
  HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade

• HI - bought a kit of the student.    And for a while creative cloud consulted well.   But now - my access does not work, and he goes to the members section (which I already have).  Also - although I'm going to download bridge and illustrator, I could

  HI - bought a kit of the student.    And for a while creative cloud consulted well.   But now - my access does not work, and he goes to the members section (which I already have).  Also - although I'm going to download bridge and illustrator, I could never get to download Photoshop.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hey there, I have a problem, I paid for the creative cloud each month. 30 days ago, I downloaded the new update only in the trial version of photoshop and today the trial version has expired and I could not work with my old adobe program, although I pay f

  Hey there, I have a problem, I paid for the creative cloud each month. 30 days ago, I downloaded the new update only in the trial version of photoshop and today the trial version has expired and I could not work with my old adobe program, although I pay for it.

  Aileen,

  Please see suggestions here: FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Kind regards

  Guinot

• Get "key to upgrade is for the edition of windows that does not work with Windows Anytime Upgrade"

  The PC is running Windows 7 Starter.  I'm trying to upgrade to Windows 7 Professional. I bought the card from Windows Anytime Upgrade Key.

  When I entered the PK, error, "put key in level is for the edition of windows that does not work with Windows Anytime Upgrade"

  Windows 7 Anytime Upgrade fails:

  If your getting the following: error: Windows Anytime Upgrade failed
  This problem may occur if Windows 7 SP1 was downloaded by Windows Update, but has not yet been installed.
  See: http://support.microsoft.com/kb/2660811

  = Other reasons and possible corrections.

  Windows Anytime Upgrade fails with the error:
  "every time that the upgrade has failed. Go online to solve the problem.
  http://support.Microsoft.com/kb/2658652

  If Anytime Upgrade still does not work:

  Shut down and restart your computer.

  Make sure that the Windows updates have been installed.

  Download the hotfix that contains a tool called CheckSUR, this tool will look at the package and the maintenance of records and difficulty any data corrupted, the tool is listed under kb947821 he can be found at the following link http://support.microsoft.com/?kbid=947821

  If Anytime Upgrade still does not work, turn off the user account control:

  1. go in user accounts in Control Panel

  2 change user account control settings

  3. pull the slider to the level as low as possible

  4. restart the PC

  5. pass by the "Anytime Upgrade" as usual

  Try the following:

  1 disable any security software before attempting to upgrade

  2. make sure that your computer is updated (devices and applications)

  3. disconnect all external devices before installing.

  4. check your hard disk for errors:

  Click Start

  Type: CMD, according to the results, right-click CMD

  Click on "Run as Administrator"

  At the command prompt, type: chkdsk /f /r

  When you restart your system, your computer will be scanned for errors and will try to correct them.

  1. click on start, type msconfig in the search box and press ENTER.

  User account control permission

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load startup items.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

  7. after the computer starts, check if the problem is resolved.

  Also run the Windows 7 Upgrade Advisor:

  http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

  Who should I contact if I have problems installing and / or activation of my product key card?

  Please contact to the: www.windows7.com/getkeysupport.

  If all above fails them, install Windows 7 Service Pack 1, and then try the Express Upgrade:

  Learn how to install Windows 7 Service Pack 1 (SP1)
  http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

  If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
   
  HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade

  Additional resources:

  http://answers.Microsoft.com/en-us/Windows/wiki/Windows_7-windows_install/how-to-successfully-do-and-troubleshoot-Windows/47e1943f-8255-452A-a7ad-2ae14dc974af

• Wireless Microsoft notebook optical mouse does not work with g42 - 410 us laptop

  Wireless Microsoft notebook optical mouse does not work with g42 - 410 us laptop

  Hi Mary,

  Did you install all the necessary drivers, firmware and/or software Intellisoft of the mouse and then restart?

  You have good batteries in the mouse?

  Verify that the mouse is compatible with working computer and your operating system?

  Have you checked the mouse icon in the control panel (after all of the above) to a setting to activate?

  Contact the vendor of your computer and see if you need to update something else.  When I installed my wireless mouse, it wouldn't work until I updated the touchpad, the firmware drivers and.

  Good luck!

  Kosh

• the webcam built into my Medion Akoya laptop does not work with Skype

  the webcam built into my Medion Akoya laptop does not work with Skype... Thanks in advance

  Do Skype supported say when contact you?

• I had a computer repair man replace my hard drive and restore my laptop and now my orginal key does not work with the copy of vista it has installed and it won't validate.

  I had a computer repair man replace my hard drive and restore my laptop and now my orginal key does not work with the copy of vista it has installed and it won't validate how can I solve this
  I have an acer

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->
  Validation status: invalid license
  Validation code: 50
  Validation caching Code online: n/a, hr = 0xc004f012
  Windows product key: *-* - XY9X3 - JDXYP-6CJ97
  The Windows Product Key hash: xFQJU8srKsovk6p1Lk1yW93in4E =
  Windows product ID: 89583-OEM-7332157-00211
  Windows product ID type: 2
  Windows license Type: OEM SLP
  The Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {F20B4B72-1308-45BE-8F90-95E91A3F0AAF} (1)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows Vista (TM) Home Premium
  Architecture: 0 x 00000009
  Build lab: 6002.vistasp2_gdr.110617 - 0336
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 109 n/a
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  Other data-->
  Office details: {F20B4B72-1308-45BE-8F90-95E91A3F0AAF}1.9.0027.06.0.6002.2.00010300.2.0.003x 64*-*-*-*-6CJ9789583-OEM-7332157-002112S-1-5-21-923204104-223683984-168055983Acer Extensa 5630 Phoenix Technologies LTD.V1.30 20090319000000.000000 + 00070333507018400FA04090409US Mountain Standard Time(GMT-07:00)03ACRSYSACRPRDCT109

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.0.6002.18005
  Name: Windows Vista, HomePremium edition
  Description: operating system Windows - Vista, channel OEM_SLP
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89583-00146-321-500211-02-1033-6002.0000-0042012
  Installation ID: 004511331255365043724851364501374781338933223323713385
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial product key: 6CJ97
  License status: Notification
  Notification reason: 0xC004F063.

  Windows Activation Technologies-->
  N/A

  --> HWID data
  Current HWID of Hash: OgAAAAEAAgABAAIAAwACAAAAAwABAAEAeqjWy6pVxGJ6f0DXhgfkNoBBsJzy9ErM1F/eG4QdrFYqhQ is

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20000
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC APIC PTLTD
  FACP INTEL CRESTLNE
  HPET INTEL CRESTLNE
  START PTLTD $SBFTBL$
  MCFG INTEL CRESTLNE
  SLIC ACRSYS ACRPRDCT
  ASF!            OEMID OEMTBL
  SSDT BrtRef DD01BRT
  SSDT BrtRef DD01BRT

  Ah! -in this case, it is not necessary.

  I see from my records that a similar case has been solved by uninstalling and reinstalling the update WAT - KB971033

  Open the Windows Update - click the link view updates installed on the left of the page

  in the list, find the WAT update KB971033, and then uninstall it.

  Then restart and reinstall the update from here - http://support.microsoft.com/kb/971033

  redemarrer restart again, then try to change your product key to the one on the sticker - what is happening this time?

• I bought lightroom in 2010 and have the serial number and a new computer. When I downloaded the latest version and typed in the serial number, it does not work. I bought at the origin of the creative suite. Any suggestions?

  I bought lightroom in 2010 and have the serial number and a new computer. When I downloaded the latest version and typed in the serial number, it does not work. I bought at the origin of the creative suite. Any suggestions?

  Your serial number works only with the EXACT product and the purchased version

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  - and also read https://forums.adobe.com/thread/1146459

• New iPhone IS does not work with MAC Mini 10.6.8. Apple support says upgrade your iTunes. Its the wrong color icon. WHAT? iTunes is the last 11.4 for my mac. All my music is on my Mac. Help!

  New iPhone IS does not work with MAC Mini 10.6.8. Apple support says upgrade your iTunes. Its the wrong color icon. WHAT? iTunes is the last 11.4 for my mac. All my music is on my Mac. Help!

  That is right. The requires iTunes 12.3.3 and in order to get it, you will need to update OS X to El Capitan. That's how Apple has created for better or worse, I'm sorry.

• lovely better does not work with windows vista home Premium what another program removes LSO and HOW to prevent the trackers?

  Question
  better privacy does not work with windows vista home Premium that another program removes LSO and HOW to prevent the trackers? Edit
  Details

  In current versions of Flash you can also do this via the control panel.

  • Control Panel > Flash Player, click on remove and erase data

• 200 M from Toshiba does not work with 10W connected/Vista Home Basic 32-bit

  Dear Sir

  I m having a problem with my Toshiba M200 laptop, it shows no text display or clear blue/green screen or different models with the connected 10W. But it does not work with the battery. Afer complete the system startup and normal screen if I connect the power 10W then works perfctly ok. The same procedure should be followed evertime I use my laptop.

  Can someone guide me weather it is a hardware problem or software related problem?

  Dipak Chowdhury

  Hello

  Have you checked with a different AC adapter?

  This seems to be a hardware problem.  You will need to contact the manufacturer of your computer to be able to find a solution to this problem.

  http://forums.Toshiba.com/