I bought an external hard drive, but my mac won't let me transfer all files that it

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  UPDATE TO ORIGINAL POSTER:

  I was finally able to remedy using Terminal Server by following the instructions described here:

  http://Apple.StackExchange.com/a/105674

  It reads in part:

  You can force unmount a disk by running the following command in Terminal:

  diskutil unmountDisk force /Volumes/VOLUMENAME 

  ^{Replace VOLUMENAME by the name of a volume on the disk that you are trying to take it apart.}

  I had first to use "diskutil list" first to find out what the Mac called this external hard drive because it was RECOGNIZED but would not mount or dismount.  Instead of using "/ Volumes/VOLUMENAME", my Mac called the drive in question "/ dev/disk2.  My full order was "diskutil unmountDisk force/dev/disk2".

  It worked immediately, and then disk utility was very quickly able to erase the disc.  Once erased, he mounted again very well!  So if anyone has the same problem, try this!