5534 envy: Envy 5534 don't scan to PC more

Hi, my desire 5534 won't scan to PC more, perhaps from a recent update of Windows 10. I can print wireless from my laptop, printer, but trying to "scan to PC", a message appears on my laptop screen saying "series HP Envy 5530 is not found. The message on the printer screen is "connection error. The computer does not respond. Check if the USB cable is attached or wireless is working properly, and then try again. "My computer says it is updated with all the relevant drivers for your Windows and Web site. Help, please! Thank you

Hello

You can try to uninstall and reinstall the software again?

Follow these steps;

Uninstall and reinstall the software features FULL

  1. Download and save the software COMPLETE features (do not install online)
  2. Uninstall the software from your computer
  3. Install the FULL feature software "saved".

We know if it is successful.

Thank you.

Tags: HP Printers

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