I bought Photoshop elements 14 dvd... put it in my computer (windows) and nothing. I tried to troubleshoot - copy to my office, etc. but there is no setup.exe. . According to the booklet and instructions online, I need to click on "Configuration".
There is no setup - I tried to make the 'install', but don't need me any where.
I have the dvd - I don't want to download anything on my computer (thus why I bought the dvd) Please help...
kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216
Or contact Adobe for a replacement
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
ADDED
I think that the boxed version is a disk for Windows and for Mac... are you using the correct disc?
Tags: Adobe
Similar Questions
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I bought Photoshop Elements less than a month ago (30 of August), and so I should the conditions required for a free update to 14 items. But I can't find out how to get. Help, please. Bent
Your purchase is saved in your Adobe account? If Yes, click on the link below.
When you have all the required information, including the Adobe order number or proof of purchase, click on apply for upgrade, and then click contact us.
l https://helpx.adobe.com/x-productkb/Policy-Pricing/Upgrade-Policy-Product-Announcement.htm
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bought photoshop elements several weeks ago and started the download process, but I had to stop... needed to upgrade my mac so I could continue... now it won't let me continue and download the program. What should I do to correct this?
What do you mean won't you of... What is the error message?
kglad links in response to #1 here can help https://forums.adobe.com/thread/1930162
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How can I download Photoshop Elements 10? I had a hard drive crash and need to re - install.
If you follow the 7 steps you can dl a free trial here: http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
and activate it with your serial number.
If you have a problem dl'g, you don't follow all 7 steps. the most common mistake is not meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).
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Need help to install just bought Photoshop elements 11
I just bought Photoshop elements 11 at Costco. I want to install on a Mac with no CD player. I went to download trial version of Adobe (so I could then update to the full version, bought by entering the serial number of the box), but the trial is of 12 Photoshop elements.
How can I install the software I just purchased?
You can download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important article Instructions on the pages to download to this site or the download may not work properly.
Photoshop/Premiere Elements 11:
l http://prodesigntools.com/Photoshop-Elements-11-Direct-Download-Links-PSE-Premiere-pre.htm
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Hello yesterday I bought photoshop elements 14, regularly paid, but I was not allowed to download, telling me to wait at least 24 hours. Today in my account has no effect.
Now to download everything as I do, I do even not license numbers.
Thank youYour serial number appears on your account page?
https://Accounts.adobe.com/ , then click on Plans & products top
Download & install instructions https://forums.adobe.com/thread/2003339 can help
-includes a link to access a page to download the Adobe programs if you do not have a disk or drive
-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-you will need to enter your original serial number during the installation for non-Cloud programs
- or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
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I bought Photoshop elements 14 for my mac, but was sent to a download of windows. How can I change this?
Please contact support and ask for an Exchange. They should be able to provide one without penalty or loss of the ability to change platform in the future. This seems to happen too often a mistake of the buyer.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.Get help from cat with orders, refunds and exchanges (non - CC)
http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 ) -
I bought Photoshop elements 13 at BestBuy and I try to download on my MacBook Pro without CD. The redemption code gave me a serial number, but when I entered the serial number, it tells me it is invalid.
See if the following can help:
Error "serial number is not valid for this product". Creative Suite
If you wish to contact try to Support from Adobe using cat...
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC ) -
Hi so I bought photoshop elements 14 but I got the version of windows and I'm on mac, so is there a way I can just switch to the mac version? I'm too lazy buy twice of course.
No need to buy again, you can exchange the product for the Mac platform.
Exchange a product Adobe of a different version of the language or platform
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I bought Photoshop elements 14 on a disk from Amazon, but after registration and the download, the only available option button was a free 30 day trial. Does this mean that my £64 did not buy Photoshop Elements, in which case I was mistaken. If I can't use it after 30 days I contacted trading standards.
Please click on answer in this Scam Skype in Community Forums message and enter the Adobe ID for Skype scammers, so they can be disabled
Using a serial number question...
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===>===> NOTE DAYS AND TIME
Don't forget to stay signed with your Adobe ID before accessing the link below
Serial number and activation support (non - CC)
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I bought Photoshop element 14, but got the version of Windows, not Mac I wanted. Is it possible to change? I have not yet downloaded. And is it possible to contact Adobe to have an answer?
You will need to contact support by calling/chat for this request.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
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I bought Photoshop Elements by accident, I can return it for Premiere Elements?
I bought Photoshop Elements by accident, I can return it for Premiere Elements? I placed my order a few minutes ago. I realized that I had bought Photoshop Elements by accident during my test of Premiere Elements would not accept my series. I really hope I can return this license, please help.
CSO
It's not Adobe, instead of a user to.
Adobe is the only one to solve your problems of orders.
Instructions are available
https://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
I suggest generally online Adobe Chat in order to solve the problem.
First Elements
Payment of membership, account,
Payments, invoices, orders
Panel discussion
If the link does not take his game, then you will need navigate Panel cat using securities above as a guide.
Two paths to the orders ends probably in the same place.
Please let us know the result as your time permits.
Thank you.
RTA
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I bought Photoshop elements 12 loads of the Organizer, but the editor just churns
I bought Photoshop elements 12 at Costco, the organizer of the charges, but when I click to edit a photo, that the app says to load the editor, gets my ID and password, and then just churns and barattes for over an hour (and I tried it several times). It stops when I use the Task Manager to stop it. I cannot edit my photos and am about to take that back. Elements 7 works perfectly.
Hello
Sorry for the inconvenience.
Can we have a connect session?
Inbox me like the timings when you are available for a logon session?
Thank you
Shikha
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I just bought photoshop elements 13, but now, when I wasn't downlowd, I m shore - it's for my iMac. What shal I do to fix that works for my iMac?
If you need the Mac version, download the trial version for the Mac and use the serial number, have you already activate it.
PSE 13 trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
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bought photoshop elements 11 year last for windows and use it in my office. The office is now crashed and not usable. So I bought iMac now. Is it possible to make the trade more to change the license in version iMac for a small fee. Otherwise, I can partition the hard drive in the iMac and install windows and also photoshop elements? What is the best alternative? Why?
A license of Photoshop Elements is good for Mac and Windows, it should be just a matter of download the Mac version and using your serial number to activate it.
PES 10: 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
If you have any problem with the activation contact Adobe support using cat... Start here If after selecting the relevant answers, you are unable to find a solution, choose "still need help? Contact us. "and the contact Chat option.
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