I bought the Pro DC version and it still doesn't let me change the document'
I am registered, he sees me, I click on the file edit PDF and it keeps giving me more it instead of the tools. I connect to Adobe for help and he told me that my product does not come with support and my only option is to this forum. WTH? It's a pretty crappy Adobe customer service.
Hi hdt2ski ,
I would like to inform that it seems that you are still working in the Acrobat Reader program. Please install the Acrobat Pro domain controller so that you can use all the tools & also set this program as default PDF program on your system.
Please see this link for Acrobat Pro DC (subscription) to download:- Download Adobe Acrobat DC (DC) | Company or VIP
(With serial number then):- download Pro or Standard versions of Acrobat DC, XI or X
I would like to know if it works.
Kind regards
Christian
Tags: Acrobat
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I don't know what is wrong, or if I do something wrong? Help please!
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Sorry I added it in the question, sorry about that part!
Hello! I have the CD of Acrobat Pro DC version and then to buy the subscription monthly I couldn't code CD Exchange to work for my MS Surface Pro 4... as obviously cannot use the CD but Staples has sold to me, I opened it: Staples said that they could transfer to my Surface and they canceled the monthly... but no, I'm still paying every month and I have a box of cd $ 500 that I can't use! Help, please! How can I activate this pay redemption code (which does not work? I tried for hours!) and I pay monthly? Help, please!
I see that you have an active subscription to Acrobat Pro DC under your email address.
See this KB doc for help: redemption code help
If your redemption code does not work, I will propose you to return what you already active subscription.
You can install Acrobat Pro DC from this link: download Pro or Standard versions of Acrobat DC, XI or X
Make sure that you use the same Adobe ID, in which you have Acrobat subscription.
Let us know if you need help.
Kind regards
Meenakshi
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Check that your current account (and only the adobe, used in the next step id is good) by logging in here and check the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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