I bought the student license and I can't do anything
Hello today I bought the student permit because my license has expired a month ago more or less with a different credit card. I received the purchase confirmation e-mail, but when I try to open any program it says my license has expired and cannot do anything. I hope that someone can help me.
ask customer support to change the payment using another credit card
customer service: Support Adobe
Tags: Adobe
Similar Questions
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How can I see my subscription, or cancel? I recently bought the student kit and I can't find a confirmation email or any info on WHEN the payments will be charged on my account etc. ?
You have an active CC bought 7 days ago.
Concerning
Stéphane
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I bought the student license but I can't be able to download trial versions and it bugs
Hello dear supporters and users,
I bought the student permit creative cloud and that I do not understand why the applications I downloaded and launched are available only for 30 days trial.
I also had the problem with Adobe Premier project that I reopened its doors with this new version and it bugs, first I have to make the project again, but how making it pops up a window with an unknown error. Then... I can't continue with the project and it takes me two days to find a solution... first to have bought the software since my trial version expired leaving my unfinished video, and after having been bought I fail to operate.
Please, can someone give me a hint... I guess that maybe there is a conflict with the old version, I had. I uninstalled all graphics and video of Adobe applications at the same time when I was buying and installing Adobe Creative Cloud.
Thank you
Paula
Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
You can also check: Adobe - Adobe Education Store: proof of academic identification
Kind regards
Sheena
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Bought the student license and software fitness store, download applications online?
I bought the edition CS6 Production Premium student at my University Bookstore and used the serial number to record a few of the apps on my laptop. I just got a new desktop computer and you want to install the second allowence install on it, but it does not really accept CD/DVD. Is there a way I can download the software from the Web site by using the serial number of my intern license? The serial number is listed under 'my products', but there is nothing listed under 'my orders' with a prompt to download the software because I don't actually have it bought on adobe.com.
Any help is greatly appreciated.
Simply download and install trial versions, and then activate with your serial number.
Mylenium
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Can someone help me because I am student who has recently renewed my membership but when I got to open photoshop it is not have she asked this same software you license I pay for the student kit and I can't redownload photoshop on my mac because "you run an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms "!"
When you install the 2015 cloud creative, all or part of the CC apps show 'trial start or buy now' in the creative cloud desktop application, please first try disconnect you creative cloud and folder in: connect and disconnect activate Cloud Creative applications
If this does not help, see this link:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
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IPhone 5 c of the girl freezes a lot. We took at the Sprint store and they can't find anything wrong with it. They tell her to delete photos to make a storage capacity. Any other ideas?
How much free space is a iPhone? Use the settings app to find out.
Settings > General > storage > storage section is at the top.
Did you remove photos from the film? If so, the photos transferred from the recently deleted album. They can remain there for 30 days allow for their recovery. But if you need to free up space on the iPhone you should remove again the album photos recently deleted.
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When I opened a site, it fills the whole page and I can't minimize it or get simultaneously to another page. The only option I currently have is to put the cursor in the upper left corner, and only the current site tab appears.
Firefox may be using the view full screen. To switch to normal view try is:
- Hit F11 on the keyboard
- Drag your mouse pointer to the top of the screen and then right click (or try the Mac equivalent to a mouse button)
Do any of these work?
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Please let me know how to create a fill and a sign. I just bought the subscription and the only thing it allows me to do is to download a file to fill in and sign, or convert to pdf format. I need to create my own complete and sign for my teaching and administrative staff.
What exactly did subscribe you?
Adobe PDF package can convert documents to PDF.
Adobe FormsCentral can create forms to fill in zero or models.
Adobe Acrobat can do both and more.
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I bought the student pack and my account shows that I still have on the free trial version
Today I start paying the student creative cloud pack, when I try to update the new version, shows that I still have on the free trial version
Log, activation, or connection errors. CS5.5 and later versions
https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Log in my account - it flashes from office to home screen, and you can't do anything.
Original title: flashing screen
I had this problem for a while. I was using the guest account, now I can't access it. When I connect to my account the screen flashes and I can't do anything. My apps are missing too. It flashes from office to home screen, and you can't do anything.
Hi ElizabethK94,
We need more information to help you, please answer these questions.
- Are you using a 3rd party antivirus application on your computer?
- Are what applications you referring?
- What happens when you try to access the user account guest?
- You did changes to the computer before this problem?
A guest account is an account for users who do not have a permanent account on your PC. It allows people (invited) to use your computer without having access to your personal files. Users logged on to the guest account cannot install applications or hardware, change PC settings or create a password.
Refer to the following and check information. This will help you to solve the problem of flashing screen.
I suggest you to update the drivers to display the computer manufacturer's website and check if it helps.
Troubleshoot video card
http://Windows.Microsoft.com/en-in/Windows-8/troubleshoot-video-card-problems
If the problem persists, start the computer in safe mode and check.
Start settings for Windows (including safe mode).
http://Windows.Microsoft.com/en-us/Windows-8/Windows-startup-settings-including-safe-mode
As a work around, I suggest to create a new user account and check the status of problems in the new user account.
Create a user account.
http://Windows.Microsoft.com/en-in/Windows/create-user-account#create-user-account=Windows-8
Enable or disable the guest account and check. This should help you solve problem of guest user account.
1. open the Control Paneland click / tap on the user accounts icon.
2. click on / press the link Manage another account .
3. If prompted by UAC, then click on/tap on Yes.
4 click / tap on the host list account and do step 5 or 6 below for what you want to do.
5. to turn off the guest account
(A) click/click on the Start buttonand go to step 7 below.
6. to activate the guest account
NOTE: It is the default setting.
(A) click on the link Activate the guest account .
7. Once completed, you can close user accounts if you wish.
Hope the helps of information. Let us know if you need help, we will be happy to help you.
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try my adobe illustrator afte of having bought the student creative cloud Adobe License license. It simply says that no subscription associated with this identification code Adobe to manage my account, that I can see that my purchase has gone through.
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I bought a stock image and I can't seem to upload the image under a license without the watermark? Please help. When I download the image is the watermark, excuses that I'm a novice, the Image is listed as a license in my library
Connect to Adobe Stock and you will see at the top right must look like this...
Click on the "Images" button This will take you to the history of the license.
Click on the thumbnail of the image to go to the image details page. You will see a download link. You must use the download link or add it to your an application project management libraries like Photoshop, InDesign, Illustrator, etc, to use the image without watermark.
I hope this helps. :-)
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If I bought the student and the creative suite CS6 teacher, can I put it to CC?
Hello
I bought the student and the teacher CS6, cn it move to the CC?
The discount for users of CS6 expired a year or if there is so not buying CS6 will give you a discount on creative cloud.
If you want to buy a creative cloud membership, please visit this page:
Pricing plans and creative Cloud membership | Adobe Creative Cloud
More details are available here:
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I bought a student permit and I suppose to use on two devicesone in my pc and the other in the mac... maybe, I did a migration of a disk in my pc and your server had counted twice... (?) Please let me know regards Edoardo
Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-Windows or Mac has no importance... 2 on the same operating system or 1 on each
-Two activations on one account CAN NOT be used at the same time (to be noted in the link above of the license)
Remove the license on a computer http://forums.adobe.com/thread/1442423?tstart=0 clouds can help
-read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
Sign in your account of cloud on computer A or B to be able to use on computer C
-via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
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HI - bought a kit of the student. And for a while creative cloud consulted well. But now - my access does not work, and he goes to the members section (which I already have). Also - although I'm going to download bridge and illustrator, I could never get to download Photoshop.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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