I can not scan from my computer, I have to use the scanner, printing device how to solve?

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  Hello. My computer recently downloaded windows 10 and since then I can not scan from my printer to my computer (although I can scan my computer on my printer).  I get the following error message (and hp scan doctor found no problems): "the analysis could not be performed because of one or more of the following problems: - computer connection is lost, the application of scanning the computer is currently in use, OCR application - is not installed on the computer.

  Is there a way to fix this?

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  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

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  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
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• To print from the computer, but can not scan from printer to computer. Tried everything. Disconnected power supply, etc, nothing works.

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  Hi, Rolland,.

  Welcome to the Microsoft community. I might help you.

  To better understand the issue, I would need more information on your side.

  1. What is the brand and model of the scanner?

  2. Do you get any error messages? If Yes, what is the full error message?

  This problem might have occurred because of these reasons:

  1. Corrupted driver.

  2. Hardware problem.

  Method 1:
  I suggest you to run hardware store and check if it helps.

  (a) press the Windows keyboard.

  (b) Troubleshooting type in the search box and press enter.
  (c) click on material and audio.

  (d) click on hardware and devices and follow the on-screen instructions.

  Method 2:
  If the problem persists, I suggest you to download and install the latest scanner driver\software on the manufacturer's Web site.

  Hope this information helps. Reply to the post with an up-to-date report of the issue so that we can help you more.

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  Hello! Welcome to the forum @scoobby

  I posted a troubleshooting guide for you to try below, for the problem you are having with the scan on your computer. Afterwards, you should be scanning the image!

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  Hello

  The scan of the computer is disabled by default (I don't know why guys/girls software desinged like that). On my machine, driver for Windows 8 is much better (even same exe file). Turn it on by following the steps below (Please note: for Windows machines)

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  You can check the last four too.

  Kind regards.

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  So I downloaded and installed the driver for OS x 10.10 from the HP website.  The window on the 7520 now lists the computer when I click on the scan function, but analysis fails and the window indicates that the computer is not connected.

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  I thought I did.

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  Thanks to two posts, I could solve this problem.

  I'll re-post the material to make it easier for someone else to follow if they have the same problem. I've marked this as the solution, but the credit goes to those who have posted responses in the thread, not for me.

  "The version of the driver HP - inkjet ink-SW-OSX - Mavericks_v12.34.44.dmg is compatible with Yosemite, it's just that the name has not changed.

  As I understand it, you are not able to use the analysis of the it function.

  Can you confirm if you have installed the full package including the HP scanning software. HP Scan is required for the scan of the computer to operate fully.

  (Yes, I had downloaded the site HP.com drivers for the 7520... but anyone who reads should make sure to do this).

  Open HP Scan and try scanning see if it works. (Goto Finders > Applications > Hewlett Packard > HP Scan)

  If you can't find the HP scanning means that the complete package is not installed. You can run the installation package and install the HP Scan.

  at this point, I clicked on the logo of apple (at the top left of the screen) and clicked on this computer, and there is a box to check updates.  When I clicked it, it showed he had a 3.0 update available drive.  (see below) I downloaded that, and the problem was solved!  Whoopie!  Just do not forget that you must download the software from the HP 7520 driver / in addition and make sure you install the "Scan" function Also, you need to, open the HP Hewlett Packard utility, enable the analysis of the computer and you should be able to scan from façade.

  If fails:

  (I never managed to this point because the driver download 3.0 in the box Update Apple to solve my problem, but perhaps others might want to continue with the following steps if they still have problems)

  Allows you to uninstall completely and start again.

  Go to the Hewlett Packard under Applications folder and run the HP uninstaller.

  Go to System Preferences > printers and Scanners > right click on the printer and select Reset Printing System ( Note: if there is another priner listed here will be deleted and you will need to add them)

  Go to disk utility and select the hard disk on which we install > click on check disk and authorization, then repair disk.

  Go to System Preferences > sharing make sure you have the name of the computer

  Run the update of Apple systems to ensure you have the latest version of the software available. (Make sure HP Printer Driver version 3.0 is installed, you can also manually search for it on apple's site)

  Run the installation package and make sure you only select all.

  Now, open utility HP Hewlett-Packard folder, activate analysis to the computer and you should be able to scan from front.

  Thank you so much everyone!

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