I can't no longer scrolling of this mousepad in the Explorer or Mail.

After the last Windows update I can't scroll is more this mousepad in Explorer or Mail. In Word and Excel its OK

Original title: this mouse pad scroll

Hello

Thanks for posting your question in the Microsoft Community.

I see that your Tablet/Mouse touchpad is no longer to scroll in Windows Explorer window or in the e-mail program.

Quick questions:

  1. Do you have update installed?
  2. What is the brand and model of the laptop?

To find out how to check the updates have been installed before the issue see the following link:

See the Windows updates are installed

http://Windows.Microsoft.com/en-us/Windows7/see-which-Windows-updates-are-installed

We will uninstall the drivers for the touchpad and reinstall the most recent drivers from the manufacturer's Web site.

Step 1:

Uninstall the drivers.

a. click the Start button.
(b) in the search box, type devmgmt.msc , and then press enter.
c. click on the arrow next to the mouse and other pointing devices and Double click on touch pad and click on uninstall.
f. restart the laptop and it will be re - install the drivers.

Step 2:

Try to update the drivers for the touchpad by visiting the manufacturer's Web site and check if this solves the problem:

For more information visit:

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/is-is/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Also check the touchpad settings, consult the phone manual.

You can consult the following link:

Mouse, touchpad and keyboard with Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-and-keyboard-problems-in-Windows

I hope that helps!

If you need help on this question or any problem concerning Windows let us know.

Tags: Windows

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