I cancelled my subscription and I myself support-why?
I cancelled my subscription to InDesign March 11 after previously trying to cancel it. I bought the product on February 11 on a per month basis. I was reviewing it for my employer who pays me. I can't afford an extra month costs AND I cancelled it on time after previously trying to cancel! The representative on the phone was completely useless and said that my case would not have attached notes so he'll just get rejected. It feels like 'customer service' does not mean anything at Adobe.
Hello
Sorry to hear about your experience.
It seems that the billing process had already started the 11th of the month when you have canceled it. I will arrange a refund for the payment of March.
Kind regards
Bev
Tags: Adobe
Similar Questions
-
Recently, I was in contact with customers via online portals for updating my billing payment method. What is happening now is that Adobe took the money ($449.99) of my new card, cancelled my subscription and denies that there is no record of this transaction. I contacted customer support several times and asked me to wait a few days to review it and never come back to me. It is not good enough, as far as I'm concerned, it's flight and I need a higher level of support to solve this hurt.
Please help, I don't know what to do a. I want to be able to reuse the adobe products.
Can you please provide the following details by private messaging?
1 last 4 digits of credit card number
2. expiry date
3. type of card (Visa/Amex)
4. name of the holder of the card
5. amount & date responsible
I can get studied.
Concerning
Stéphane
-
How can I cancel a subscription and get a refund?
An application does not work, the "assistance of the developer page" link provided by itunes is broken, and email provided by the application developer's sole means of support, but no response in 3 weeks to multiple addresses.
The page you posted has since how to stop an auto-renewal subscription to renew again (see, change, or cancel your subscription - Apple Support).
To contact iTunes support try http://reportaproblem.apple.co or https://www.apple.com/emea/support/itunes/contact.html
-
Cancel the subscription and cancel the payment for the premature renewal
I have subscribed to a MONTHLY subscription on 11 October.
My subscription was renewed on 6 November.
11 Oct to 6 Nov is NOT a month.
I want to cancel my subscription and cancel the payment of PREMATURE renewal.
This is an open forum, not Adobe support... Click below
Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html
-or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp
-
I have to cancel my subscription and the option "Cancel your plan" (one month to another) is inavailable
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html -
CANCEL my subscription and give me a refund!
I want to cancel my subscription and receive a refund. I bought this to be able to export PDF files and it does not work after trying and troubleshooting. Please cancel and give me a refund as I bought only 11/5!
You not discuss Adobe here, mainly other users, that it at least does not want to take orders from another user. And this is the free forum of reader, so I don't know what refund you expect to receive.
Just in case you subscribed to Acrobat or any of its associated services, the place to go is here: cancel your subscription or membership. Acrobat, services Cloud of Document PDF
-
How can I cancel my subscription and also my account, it is almost impossible?
How can I cancel my subscription and also my account, it is almost impossible?
Hi Deborah,
Please contact the customer service. A customer service agent should be able to help with that.
Best,
Sara
-
Cancellation of subscription and get a refund
I need a subscription to the month for only a month. In the process of cancellation of the subscription today at the end of the month, I find that I'm already charged for the second month. I went to the chat support and there was no room for manoeuvre while being able to unsubscribe immediately and request a refund of the 2nd month for which I was charged. I was told by the representative of the conversation that they would give me a free month... but he should immediately follow the 2nd month I pay for (and need not). Nor will it take the free month. So, I decided to call the phone number provided. The automated operator says that my wait would be about 1 minute. After 20 minutes, I disconnected the call. Does anyone have a similar experience to this trying to get a refund?
Hi John,.
You can now self give up your Adobe Stock project in your account page.
Please consult the help below document to understand the workflow:
https://helpx.Adobe.com/stock/KB/cancel-membership-subscription-stock.html
I hope that helps!
Kind regards
Sheena
-
I have a message with error and contact technical support.
Hi joaquino82287498,
What is the error you get exactly?
Please see this section on how to cancel and you need to know:
" How do I cancel a subscription cloud creativeAnnual subscriptions, for example, can only be cancelled by contacting support.
Kind regards
MauriceThis answer was helpful? Please consider marking it as 'Useful' or 'Right answer' (as appropriate) to help future customers with the same problem. Thank you!
-
I cancelled my subscription this morning and received a confirmation email saying. A few hours later, I received an email saying that my account has been reactivated, which I do not allow!
I know it's due to lack of paypals to send payment after I cancelled and not allow myself to stop payment but I do not allow my account be reactivated. I had a discussion with a Sanjay in the cat and he just kept saying I should read the terms and I wasn't within 14 days of the renewal.
I expect Adobe to manage this better honestly.
I got the thus repaid cancelled CC. Case of CS: 0217027677
Concerning
Stéphane
-
NT
Unfortunately, no. You must contact the Support from Adobe by chat or phone to carry through with the cancellation of your account. They are normally not available over the weekend.
How to cancel a subscription cloud creative
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
-
I cancelled my subscription and want to be sure that a refund
Hello
Contrary to what say your words, I was not aware before billing, or me I sent an acknowledgement of receipt. My e-mail address is correct. I cancelled my subscription by following the instructions in the box account and want to be sure that a refund is given.
Thanks for your help,
JaredHi Jared,
Please delete the cookies/cache of the browser and then try to access the link posted by Maansee verma
In case if you are unable to reach support, please let us know.
Kind regards
Sheena
-
I'm going to call my credit card company and file an agrrievance against Adobe. I can't think otherwise to cancel.
Hi Scott,.
Please see the below help document for cancellation:
Cancel your subscription or membership. Creative cloud
In the case of any questions, please contact support:
Kind regards
Sheena
-
Is there anyway I can cancel my subscription and cancel the huge tax?
I tried to cancel my subscription because I barely use the software and I'm not even going to be a student again, above all that its quite expensive. I would be very well pay the next episode, either, as long as I can cancel it. But for some reason, it is designed to have an outrageous fee that makes no sense? I don't have the money or any use for it but I've always charged as if I used it, and then I wouldn't even be able to use any software, even if I wanted to? It makes very little sense... I'm sure you are all about the ideal subscription but - is - possible possible to avoid this?
Thanks for any help.
-
cancel the subscription and sale of my works
Hello
I can sell (is it legal to sell) my works made with Adobe (Photoshop) products, when I cancelled my subscription?
I ask this question because I don't want to use Photoshop on a full-time basis, only periodically and thus save money.
Thank you
Tina
Your data files are yours
Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday
Maybe you are looking for
-
Preview.app freezes dock and command + tab
Everytime I open the Preview.app it completely freezes the tab dock and order for a few minutes. I can switch between applications using the mouse and launch applications using spotlight search. But I can't control the dock or use the command + tab.
-
Cannot modify photos with 9.3.1 update on iPhone
Since the new 9.3.1 update I get an error message when you try to edit photos on my iPhone. Y at - it a fix for this problem? I use an iPhone 5s and difficulties with the default photos app pre-installed by apple. Also, I can not attach a picture of
-
HP Probook 650 G1: G1 Probook 650 screen resolution upgrade
Hello, I have a laptop HP Probook 650 G1 that is configured with a HD (1366 x 768) display. The laptop is also sold with a full HD (1920 x 1080) display. I want to upgrade the hd to full-hd screen resolution, and I know how to replace the screen of t
-
I have a question about listview. I download an RSS feed to a Web site that has several page in a listview, but I can only download a page at a time, so I was wondering if it was possible for the listview detect that I get at the end of the list, whi
-
BlackBerry smartphone WiFi HotSpot connection
Dear BlackBerry community I had my BBTorch 9800 OS6 over a year now, which is a fantastic phone that complements any work that I do, that I use my phone as a modem. I find that sometimes I can have text, but it puts pressure on connection cards, when