I currently have a subscription for Illustrator.  I would like to stop and move to photoshop

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• I have the subscription for cc 499 plan /-h. I had trial version first. After 1 month of more than 499 /-deducted from my card. But displayed message that your trial version has expired. I can't solve this problem.

  I have the subscription for cc 499 plan /-h. I had trial version first. After 1 month of more than 499 /-deducted from my card. But displayed message that your trial version has expired. I can't solve this problem.

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• I already have a subscription for first cc. I am also a student, should I go for the student version as it is a much cheaper option. does still all the features that the full version has?

  I already have a subscription for first cc. I am also a student, should I go for the student version as it is a much cheaper option. does still all the features that the full version has?

  Hi Viqsita19734979,

  Yes, if you opt for the student version, you will have exactly the same functionality as the full version.

  You can see below articles to be more specific:

  The specified item was not found.

  Purchase FAQ: How can I submit my proof of eligibility as a student or educator?

  https://helpx.Adobe.com/x-productkb/policy-pricing/Education-FAQ.html

  Let us know if this helps!

• Fire destroyed the computer, software, documents. Adobe can have my subscription for 3 Photoshop CS4 documents?

  Fire destroyed the computer, software, documents. Adobe can have my subscription for 3 Photoshop CS4 documents?

  Adobe will honor my membership by downloading CS4 and activating the latter?

  You need to contact Adobe directly for this kind of request, but I don't hold much hope.  They no longer support the older products and are more likely to get that back here as soon as you mention nothing other than to request a reset of your activation.  If they send you back here, I recommend trying to find a member of staff and private messaging to see if they'll lend a hand.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat

  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

• I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?

  I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?

  Hi Kai,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  However, the Adobe ID on the forums has no active members under him. Please confirm the other Adobe Id under which the subscription can be.

  
  

  Kind regards

  Sheena

• I would like to stop my paid subscription to Adobe, the creative cloud because adobe does not work on my computer. In addition, it is not possible for me to stop my subscription on the site, because it does not show I have this subscription. That's why I

  I would like to stop my paid subscription to Adobe, the creative cloud because adobe does not work on my computer. In addition, it is not possible for me to stop my subscription on the site, because it does not show I have this subscription. That's why I need to helo, please, thanks :-)

  Hi Stephanie,

  Please let us know the problem you are having with your Adobe Creative cloud so that we can fix it for you.

  For cancellation requests, please contact customer service.

  Reference: cancel your creative cloud membership

  Kind regards

  Sheena

• I want to cancel subscription. Looks like your site, it is impossible to do. Please get back to me promptly. Would like to stop paying for something I don't use. Best regards / Ellen Beckman

  I want to cancel subscription. Looks like your site, it is impossible to do. Please get back to me promptly. Would like to stop paying for something I don't use. Best regards / Ellen Beckman

  Hi Ellen,.

  Greetings for the day!

  I see you want to interrupt the services for your Creative Cloud Student and Teacher Edition. I have sent you a private on the same message.

  Please check and react accordingly to the same.

  I'm team of billing of the Adobes.

  Kind regards

  Syed Rizvi

• I have a subscription to Adobe ExportPDF. What is it and how do I enter?

  I have a subscription to Adobe ExportPDF. What is it and how do I enter?

  Here's all the info you need: Introduction to Adobe ExportPDF | Insights into the Acrobat Solutions | Adobe TV

• I would like to buy and install a stand-alone version of Lightroom on my iMac. I do not want to join the CC program. The CC is not an option for me. I'm iMac late 2009 user, osx el capitan, installed on a formatted hard drive 1 t, 16 GB of ram with1066 MH

  I would like to buy and install a stand-alone version of Lightroom on my iMac. I do not want to join the CC program. The CC is not an option for me. I'm iMac late 2009 user, osx el capitan, installed on a formatted hard drive 1 t, 16 GB of ram with1066 MHz PC3-8500 DDR3 SDRAM. Everyone uses LR6 on iMac late 2009? anyone has any experience with el capitan and LR6 osx?

  Hi Piotrsta,

  With the last update of Lightroom, most of the problems have been corrected.

  Also, you can read the following article: Lightroom and El Capitan | Mac OS 10.11

  Kind regards

  Tanuj

• How can I disable the creative suites of computers, I no longer have access to that? I would like to download the program on my new computer, but it is no longer gives me the option to download.

  How can I disable the creative suites of computers, I no longer have access to that? I would like to download the program on my new computer, but it is no longer gives me the option to download.

  You must contact the support by chat and ask them only to reset your activations... ask for more this will cause probably by sending back you here.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat
  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

  Download Creative Suite:

  CS3 - http://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html

  CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

  CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

  CS5.5 - http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html

  CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

• Whenever I use a brush that faded color, it is a yellow-orange color, not the color of the brush (black). Opacity is full and I have not touched anything as well level look, I closed and re open photoshop

  Whenever I use a brush that faded color, it is a yellow-orange color, not the color of the brush (black). Opacity is full and I have not touched anything as well level look, I closed and re open photoshop

  This image does not yellow-orange on my side. It seems that we have a color management problem going on here. Have you had your screen calibrated? Do you know what profile is connected to your monitor (or if a customer one has been created due to the calibration)? What you have in your color settings from the Edit menu? You have proof colors enabled in the View menu?

• I'm trying to get a subscription student for all adobe products, but I currently have a subscription to photoshop and is not let me pass between the two. First of all can I Cancel subscription to photoshop?

  The subscription I have is the one year plan adobe photoshop, that is not the plan of the student. I am currently a student at the University of Texas, so I was hoping to go to the student with all the adobe products plan. I don't know if I need to cancel my subscription or if there is another option.

  As far as I know, a Userid may not have two subscriptions... cancel one you have (contact Adobe or you will be charged a cancellation fee) and buy a new subscription

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I worked a University and I understand we have a subscription to Illustrator, but I have problems to install

  It says cannot find the subscription, but the program is in the list of downloads, that we have access

  But... YOU have a subscription?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Mac lion I have and I have annual subscription, it seemed to me that creative cloud tried to update Photoshop CC, DC Bridge and Lightroom 5, purchased and more programs rather replaced by those of the test, the ' I have subscription expires in November

  Mac Lion I and of I annual subscription, it seemed to me that creative cloud tried to update Photoshop CC, DC Bridge and Lightroom 5, purchased and more programs rather replaced by those of the test, the ' I have subscription comes due in November, what I do to restore those bought? Thank you

  Please check the system requirements for | Creative cloud, you can upgrade your system if allowing you to use applications Adobe Creative Cloud CC 2015.

  If you who have the old version, see: download and install Adobe Creative Cloud applications

  I hope this helps.

• I would like to download and install Photoshop CS6 for Mac

  I bought the year last Photoshop CS6, and so far I've used it on windows system. Now I looking for mac system and I would like to download the Adobe Photoshop CS6 product for mac - but when I try, I get membership offer creative cloud for a year instead of photoshop cs6.

  Can I have a link to download photoshop cs6 for mac system? I already bought it last year, and I have the serial number for mac.

  This is the message that I get when I login on my adobe id and trying to download the software.

  Message:

  Download the electronic software Adobe (ESD) terms and Conditions

  Evaluation software. If the software you are about to download is an evaluation or a version is not intended for resale ("NFR software"), then the conditions of licence relating to the evaluation of software in the license agreement accompanying will govern your right to use the software unless youhave NFR concluded an agreement signed by Adobe, grant you the right to alternative license. In addition, until you purchase a license for the full retail version of the software you can use the NFR software for any purpose except internal assessment. The NFR software will become unusable in the sixty 60 days of the receipt of the NFR software.

  Third-party licensors. Adobe Systems Incorporated is the successor of interest to Accelio Corporation and all references in the software and related materials to Accelio Corporation or JetForm Corporation intends Adobe except otherwiseprovided in the license agreement accompanying the software.

  By clicking to download the software, you acknowledge that you have read and agree to the terms above.

  The software you are about to download is subject to regulations and export control laws. By downloading this software, you agree that you knowingly, without prior authorization of the competent governmental authorities, will not export orreexport - directly or indirectly - any software downloaded from this site to any prohibited destination or end-user.

  Ready team of creative cloud subscription terms:

  The designer Cloud team ready to offer (the "product") includes a subscription a year to the Creative Suite 6 Master Collection, applications such as Adobe Edge and applications Adobe Muse and other products, or features that may be added during the subscription period. The product integrates with a variety of creative services hosted Cloud and Tablet applications that require separate purchase.

  Download and/or install the product, you agree to the following subscription terms, which supplement the applicable end user license agreement. If you do not agree to these terms, you may not download, install or use the product and shouldcontact dealer to determine if you are entitled to a refund.

  • The product cannot be cancelled or returned once installed;
  • The product will expire twelve months after it was bought;
  • When a creative team of cloud is available, and you are currently on your Creative Cloud ready team membership, you will be able to convert to a subscription of the creative team of clouds;
  • The product must be uninstalled and removed from all machines first: when you convert your subscription to a subscription to the creative team of clouds; or (ii) after the end of your product subscription period;
  • Online services accessible via the product are available only to users 13 years older.

  By downloading the product, you represent that you are authorized to accept these terms on behalf of yourself and your organization and understand that your acceptance of these terms and conditions of membership apply to all deployments of the product within your organization.

  Confirm / Cancel

  You can download here http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  but you really need a different license/serial, l http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm