I currently use the 2014 on monthly individual creative cloud, I plan to upgrade to 2015 CC, do I have to cancel my CC 2014 plan initially?

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  Hi Sheila,

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  I would like to know if it works.

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  Uninstall anything cc which can be installed. »

  Restart your computer.

  clean a http://www.adobe.com/support/contact/cscleanertool.html

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  Your subscription to cloud shows correctly on your account page?

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  .

  If Yes

  Some general information for a subscription of cloud

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  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

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  Hello

  Please try it on another browser.

  Otherwise, you can contact Adobe sales to place the order.

  Contact us | Adobe

  Kind regards

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  Liliane,

  To cancel the Member please contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

  If you cannot use the chat nicely option, try the steps mentioned below.

  • Try a different browser.
  • Clear cookies and cache

  If you are still not able to discuss, good response with the below mentioned information.

  • OS version:
  • Browser version:

  You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on the cancellation: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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  See this page to select your language:

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  ====================================

  Or sorry that it is area English.

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  Close applications or contradictory processes

  Solve the problems of downloading and installation of Adobe Creative Cloud

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  Hello

  Please visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html