I don't have any windows XP CD. How can I reinstall my operating system?
My computer came with windows XP CD. Now I have problems and want to wipe out my computer and return to the factory settings, can someone help me please. Thank you
Hello ShirleyDavisSH,
If your computer is suddenly missing from programs and started giving error messages, this can be caused by malicious software.
The the more effective way to ensure that malware has been removed is to perform a new installation of the operating system or a system recovery, as you have previously suggested. Before that, I recommend you to save the data files you do not want to lose out on a CD/DVD or external hard drive.
That being said, it may be possible to clean malware off the machine. There are several applications free antivirus that you can download and run on the system. Alternatively, you can download the free Microsoft anti-virus - Microsoft Security Essentials - at the following link:
http://www.Microsoft.com/en-us/security_essentials/default.aspx
Let us know if you have any questions.
Best regards
Matthew_Ha
Tags: Windows
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