I don't know where to post this, I've already posted in someone elses messages.

My laptop HP ENVY 15 i7-2670QM, 6 GB Ram, 1 TB 5400 RPM, 1 GB DDR5 Radeon graphics card. I called Hp help because my laptop keeps having problems of sudden processor where in a second after a few minutes of watching a film, which is in my portable hard drive, causes the processors to panic immediately get very slow computer and makes it sound that the film was to the idle and video, which actually look like a really bad crappy photo slideshow. Well, I called HP and the representative asked me what it was that I did my best to explain the problem. then the representative asked me to go to hp drivers and downloads and install the download of radeon graphics. then he asked me about the Bios I looked at using fn and ESC keys (something I learned later). I got F.08 and the site had F.07. I had the laptop for about 1 month and it came with F.08. He asked me that I must downgrade Bios and should solve the problem. Well, the problem is worse or I guess that just as bad, my computer is very slow at startup (ridiculously slow). I'm very angry because he wants me to back up my computer which is 90 GB of back up. Because he said that the next step to do some tweeking to the computer would delete everything from my computer. 90 Go to back to the top! (with no files or movies, or music, but only the programs), it's like a ton of DVD! He said he would call me the next day and we were going to take these measures of course I ignored the call and have done research since then what is my problem. Now I come to find out if the computer would have brick because of the demotion of the bios that I can not have been covered by my warranty. I really need help; to help the erroneous and constant issues as my laptop is it for 1 month and want! I really need someone who knows what about and I need someone to save my memory not me trying to figure out if what they say in service the customer is correct or not. I hope this is the right forum for this to HP help me solve this problem with my laptop, I studied the issue with my laptop computer and asked around and everyone told me that this is not a software problem or the tweeks rep spoke of will not to solve the problem is to have my computer and they believe is a hardware problem. Help, please.

Since it is a laptop, there is no removable video card. It is integrated. The issue you described is a clear indication of the hardware problem. Instead of having to use high too much DVDs to make a comeback to the top, suggest you use an external hard drive, which must be connected to the computer via the USB connection. Make sure you buy the hard drive of larger size than the laptop. Once the backup is complete, send it to HP for replacement parts.

Tags: Notebooks

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