I dropped my computer, now it is weird...
I recently dropped my laptop (it's a Samsung, not sure what type; it is only a year), and the battery kind of popped out of its holder. :(
Subsequently:
-L' computer would start ok, until he got on the desk
-But then it would freeze at the level of the office, and none of the programs would work
-Ctrl-alt-del doesn't work. This error message is there if I tried.
-Safe mode worked sometimes. Sometimes he wouldn't, he would be stuck at the black screen (white/letters) and stay there.
I found myself eventually the running system recovery and that seemed to fix the problem. The computer worked fine for about 24 hours. But earlier, he crashed again (for no apparent reason), and now it's back to being weird.
Safe mode works ok, but the normal mode won't let me run programs. This is suuuper slow.
I know it's kind of vague, but I would appreciate REALLY any ideas on what could be the problem.
See you soon,.
Grace
UH... Call Samsung technical support would probably be the best idea. It is possible that, for example, the memory, the modules are loose, HDD or motherboard has been damaged etc. In regards to the memory modules, it is likely that you can remove and insert again by yourself (with AC adapter disconnectd and battery removed from your laptop). At the bottom of your laptop, there should be a latch (attached with a Phillips head screw). This latch hides the memory modules. Whatever it is, the safest way would be to contact Samsung support.
Tags: Windows
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