I get this error message: Service Control Manager: The Genesys Logic USB Scanner controller NT 5.0 service failed to start due to the following error: the system cannot find the specified file.

I get this error message (consistantly about every hour or so) and the computer crashes.  I suspect that it is looking for a file, but I can't find where the USP Scanner controller NT 5.0 would be installed.  Could it be part of the HP 6500 has Officet more pilots?  Thanks for any help!

Hello John Wirkkala,.

How long have you had this problem?  You still have the disk that came with your HP Officejet?  If this isn't the case, I've included the link below for the drivers and installation.  You have any other devices synchronize you with your computer via USB?

If either reinstalling the device or updating the drivers is not a workaround, see the event viewer for the error log.  Please let us know status.

Downloads of software & driver - HP Officejet 6500 a Plus

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=228&LC=en&cc=us&DLC=en&sw_lang=&product=4083977#N295

Event Viewer: how view and manage events records same observer in Windows XP
http://support.Microsoft.com/kb/308427

Tags: Windows

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