I have a HP laptop and all of a sudden the sound on top of the keyboard is clear orange (stop), how can I solve the problem?
I have a HP Pavilion dv7 laptop. When I turned it on this morning the sound light above the orange key board does no noise. I tried all the solutions of microsoft, but could not bring back the sound. Any advise?
Hello NabilaBadawy,
I suggest you reinstall the drivers for the quick launch by downloading it from the HP site and check if you have the same problem. You can check out the link below to download the drivers:
http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us&LC=en&DLC=en&softwareitem=ob-62285-1
Thank you
Irfan H, Engineer Support Microsoft Answers.
Tags: Windows
Similar Questions
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Windows Update
Error (s) found: code 80070645 windows has encountered an unknown error.
I had before the shock of two antivirus this proven system restoration started but no help.
Fix it to charge microsoft, but has not helped any.How can we if this problem, so I can install the updates I need?
Hi Wyattsdaddy,
Thanks for posting your question.
Step 1: Check if Windows update-related services are set to automatic and started.
Click Start, type services.msc in the start search box, right-click to services.msc, and then click Run as administrator.
Check the above services below:
(a) Background Intelligent Transfer Service
(b) cryptographic service
(c) Windows UpdateStep 2: Rename the Catroot2 folder
To rename the Catroot2 folder, follow these steps:
1. Click Start, type cmd in the search box and right-click on cmd.exe, and then click Run as administrator.
2. at the command prompt, type the following commands and press ENTER after each line:net stop cryptsvc
Ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
output3 remove all tmp*.cat to the following folder:
% systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
If any of the files that begin with tmp exist in this folder, do not remove any other files. Files .cat in this folder are necessary for installing hotfixes and service packs.
Important: Do not rename the folder C:\windows\system32\catroot. The Catroot2 folder is automatically recreated by Windows, but the C:\windows\system32\catroot folder is not recreated if is renamed the folder C:\windows\system32\catroot.
Step 3: Reregister DLL files that are associated with Cryptographic Services
To register .dll files that are associated with Cryptographic Services, follow these steps:
1. Click Start, type cmd in the search box and right-click on cmd.exe, and then click Run as administrator.
2. at the command prompt, type the following commands and press ENTER after each command:
regsvr32 /u softpub.dll
regsvr32 /u wintrust.dll
regsvr32 /u initpki.dll
regsvr32 /u dssenh.dll
regsvr32 /u rsaenh.dll
regsvr32 /u gpkcsp.dll
regsvr32 /u sccbase.dll
regsvr32 /u slbcsp.dll
regsvr32 /u mssip32.dll
regsvr32 /u cryptdlg.dllregsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 mssip32.dll
regsvr32 cryptdlg.dll
outputNote: Click OK if prompted.
Restart the computer.
Step 4: Empty the software distribution folder
1. Click Start, type services.msc in the search box, click services.msc, and then click Run as administrator.
2. in the Services (Local) pane, click Automatic updates and then click on stop.
3. reduce the Services (local) window.
4. Select all the contents of the Windows distribution folder, and then delete them.Note: By default, the Windows distribution folder is located in the drive: \Windows\SoftwareDistribution folder. At this location, the drive is a placeholder for the drive where Windows is installed.
5. make sure that the Windows distribution folder is empty, and then enlarge the Services (local) window.
6. in the Services (Local) pane, click Automatic updates, and then click Start.
7 restart the computer, and then run Windows Update again.Item appraised: http://support.Microsoft.com/default.aspx/KB/822798
Step 5: Disable the security software
Note: You can enable it later.
Step 6: Scan Run SFC
Please follow the steps below to the auditor of the filesystem as the first steps:1. Click Start and type cmd in the box start the search.
2. in the area of results, right-click cmd.exe, and then click Run as administrator. You will be asked to type the password for an administrator account. If you are the administrator or type the administrator password, click on continue. Then click on continue.
3. at the command prompt, type Sfc/scannow, and then press ENTER.Note: The analysis may take some time, so be patient. Windows allows to fix corrupt or missing files it finds. If the information of the installation CD is required to fix the problem, you may be asked to insert your Windows Vista CD.
http://support.Microsoft.com/kb/949104/Step 7: Components to reset Windows Update
http://support.Microsoft.com/kb/971058Let us know if that helps.
Kind regards
Clement Kumar.Microsoft Answers Support Engineer. Visit our Microsoft answers feedback Forum and let us know what you think.
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I have a sony vaio vgn - fs415m laptop and I have no sound on it. I'm missing an audio device I think. How can I solve this problem
Hello Keno09,
Thank you for your message. We will check your audio driver. Please follow these steps:1. click on 'Start' > right click on 'My computer' > select 'manage '."2 click on Device Manager.3. in the right pane, click the (+) sign next to "Sound, Video Game..."4. underneath, you will find the brand/model/name of your audio card/adapter?5. you will need to go to the site of the manufacturer and download/install the latest driver for your audio device.Please let us know if it did or did not help to solve your problem.See you soonEngineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.
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There are ten virus adware and malware that have file names tries to invade the following files: my dovument (7), Shared (6) and Local C drive files (78); If you follow prompt to "remove all", nothing happens. There are three flashing warning signs alert me of evil potentiial for files named above. How can I solve this problem?
Hello
We need more information. What antivirus do you use? Don't forget to contact support
and forums. If the MSE a response - MSE here on answers forum. What version of Windows
you use. It might also help if you named the malware involved.Please provide all the information we need to help us help you.
How to ask a question
http://support.Microsoft.com/kb/555375===============================================================
This troubleshooting is for Windows 7 - Vista is similar - for XP using RUN instead of
Start - Search.If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be harder to detect as
the cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeSuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGERun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
There may be necessary sanitation - which some depends on your version of Windows.
RUJ SFC/scannow and checkdisk (CHKDSK) - if necessary to do a repair installation. For
more information on these methods require responses - Windows Forums for your version of
Windows.Answers - Windows Forums
http://answers.Microsoft.com/en-us/WindowsAlso, be sure to provide all the information we need to help us to help you:
How to ask a question
http://support.Microsoft.com/kb/555375=======================================
For extreme cases:
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp================================
If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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I am also having the same problem with the same updates. I have Windows XP SP3 and it's updates with the problem.
Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x 86 (KB2572073)
A security update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x 86 (KB2518864)
Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x 86 (KB2633880)They all install properly but switches back to windows update to install. It's some kind of loop.
Hi billy73,
In addition, if you still have questions, please take a look at the thread similar here with a solution as possible.
I hope this helps!
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I am trying to install application constant guard Internet Security of Comcast. After trying to download and install the product, I get and RAM error message indicating I need 512 MB of RAM to install this product, and I only have 448 MB of RAM available. What happened to the 64 MB of RAM lack and how can I solve this problem. Thank you
The only way to see more of RAM is to install a graphics card and disable the onboard graphics of your motherboard. If you do this, you should be able to see all the 512 MB of it.
That being said, I will repeat what I said before...You can always buy more RAM and install it on your motherboard. Go to crucial.com for more information.In addition, you should review install 'Internet Security' application or suite. They are not necessary (you can easily configure Windows so that it is very safe) and they often ruin the performance of a PC.If you want advice in "hardening" your PC security, let know us. -
I have Toshiba laptop running Windows XP Professional edition. I have a vertical line on screen ranging from very high to very low. It's about an inch from the right side of the screen. How can I solve this problem?
Sorry to hear that, but the screen is bad and must be replaced!
Good luck! Please rate me upward if you find my post helpful. Thank you!
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I bought my Gateway laptop that incorporates a webcam, and it will not work, did not work as I had. How can I solve this problem?
Have you contacted technical support Gateway? http://support.gateway.com/us/en/support/default.aspx
If for some reason you can't do that, more information about what you mean by "will not work" would be useful - how you try to use it (in an application provided by gateway, Skype, etc.) and what (error?) when you try?
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I just DOWNLOAD Adobe Creative but I need Photoshop for businesses, and now I find my PC creative cloud to teams after paying anyway € 29. How can I solve this problem? I have need creative Cloud but absolutely I need Photoshop! @
You must contact Adobe to cancel the subscription you purchased
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.htmlThen, you need to purchase the subscription that you want to
Cloud Plans https://creative.adobe.com/plans
-Special photography plan includes Photoshop & Lightroom and Bridge & Mobile Lightroom
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I have iOS 10 and I am still unable to make messages with animation effects. How can I solve this problem?
Without knowing what is happening when you try, it is difficult to recommend troubleshooting. However, one of the first steps is to ensure that you don't have to reduce the Motion activated in accessibility.
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Question
I have Mozilla Firefox 9 and I have Kaspersky Anti-Virus 2012 but Kaspersky is not compatible with Mozilla... How can I solve this problem?The patch would be released after January 11, 2012 to settle the problem of the incompatibility of plugin.
Please be aware that you are not less protected, as KIS/KAV products scan on the level of traffic without worrying.
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I have an old computer running windows 98 when I try to start until you get a date checking DMI Pool error message failure boot ATAPI CD-Rom 07,08 what this mean and how can I solve this problem?
I want to erase the hard drive and use it to install windows xp.
From what I've read, it could be a number of things that went on the wall. Issue of dead hard drive, BIOS, peripheral USB plugged when starting, etc.
Does not help, but could help to point you in the right direction...
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MSN disconnects when the cat and I have to sign, how can I solve this problem?
Origianl title: MSNMSGR
MSN disconnects when the cat and I have to sign, how can I solve this problem?
Hi Sorauren,
Remember to make changes before this problem?
Disable the security software and verify afterwards; Follow the steps mentioned in the link belowDisable the antivirus software
If you use a non-Microsoft security software, you can check the documentation provided with the program to achieve this.
Configure your security software to allow MSN to communicate on the internet.
Important: Re activate security software once everything is done.
You can post your query on the Windows Live Forum.
http://windowslivehelp.com/product.aspx?ProductID=2
In addition, see the link below
How to contact MSN customer service
http://support.Microsoft.com/kb/940784 -
I have a View Sonic LCD 24 inch flat screen and it has a blue tint, how can I solve this problem?
Hello
He got this 1 day, or has it just begun?
If it was always this way, it could be a manufacturing defect or your advanced display settings may be incorrect. The latter can be determined according to the settings/Advanced/display/personalization in the control panel settings. See Customization here, it varies depending on the manufacturer, but you focus on controls that adjust color output.
If it has started, then it is possible the monitor had a malfunction. I put another monitor (if available) on the system. If the problem persists, then the fault is in the video card or display drivers. If it disappears, then the monitor can go wrong (you can try to adjust the settings on the screen itself to see if it has no effect). If it turns out to be the graphics card, I would like to firstly download and install a new set of drivers for the graphics card or the manufacturer of the system (the best for download, then uninstall the current set restart and install the new download).
Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org
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My laptop does not make all files back up, how can I solve this problem?
My laptop does not make all files back up, how can I solve this problem? Ralph
http://www.Microsoft.com/Windows/Windows-Vista/features/backup.aspx
Info about Vista backup.
Vista Home versions do not complete PC Backup.
Normally, you do a backup of files on an external hard drive or DVD.
See you soon.
Mick Murphy - Microsoft partner
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