I have a HP Photosmart c309n and continually, it disconnects. Help, please.

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  OK lets see windows xp pro. with sp3, all updates are installed.

  This is an old pc he had a CD in it, and I replaced it with another pc, in working condition.

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  Hello

  Thanks for posting your question in the Microsoft community.

  I understand that when you try to connect to the Internet, he says at the outset that Internet is not responding and then after some time to connect. Let us know if this is incorrect.

  It would help if you could answer these questions.

  a. what version of Windows is installed on the computer?

  b. don't you make changes to the computer before the show?

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  http://Windows.Microsoft.com/en-GB/Windows7/why-can-t-I-connect-to-the-Internet

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  Hi Maureen,

  Thank you for keeping us posted.

  I appreciate all your efforts really to try to solve this problem.

  To diagnose the issue in the new user account, I suggest you try to re-create the issue in the new user account and check if that helps.

  Create a user account

  http://Windows.Microsoft.com/en-us/Windows/create-user-account#create-user-account=Windows-7

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  You can also try running SFC scan and check if this is useful.

                                   

  How to use the tool File Checker system to fix missing or damaged system files, please follow the steps in the link provided below.

  https://support.Microsoft.com/kb/929833?

  Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article describes how run the tool (SFC.exe) System File Checkerto scan your system for files and to repair the system missing or corrupt files in Windows. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

  I hope this information is useful.

  Please let us know if you need more help, we will be happy to help you.

  Thank you.

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